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9570 Southwest Freeway Reviews
Read reviews from customers who used our services at 9570 Southwest Freeway
Total reviews
304
Average Rating
4.5/5
Yvonne R,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1723083778056
Evydell S,
Customer service response - Hi Evydell, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1723000386514
He knew what he was doing. And it didn’t take him a long time. Also he called me before he came to tell me when he will be there
Sumaya Z,
Customer service response - Thank you for your positive feedback! We're glad to hear our technician's professionalism and communication met your expectations.
Sears Home Services on 1723001766664
Geraldine C,
Customer service response - Hi Geraldine, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1723000606758
The best technician I have met so far. He was professional and knows how to handle the issues properly in matter of time. Thanks Mark. I am hoping see you again. You saved the day and my budget.
Amavi A,
Customer service response - Thank you for taking the time to share your positive experience with Mark. We're thrilled he could assist you efficiently and within your budget!
Sears Home Services on 1722769918655
Darrick did an AMAZING job for me today! He was really courteous and very knowledgeable. He cleaned up after himself and fixed my clothes washer. Excellent service from Darrick! Having said that, it took 2+ weeks for Sears Master Protection to get their act together and get it scheduled and completed. The first appointment was cancelled after I had waiting for them all day because they had a wrong contact number for me to call when they were on their way (even though the right number is listed on my account!). After they cancelled, I called and told them the correct number to call me when they were on their way to the next appointment that they scheduled for me. They didn’t make the notation. After waiting another week for my washer to be fixed, they called the wrong number AGAIN WHEN THEY WERE HEADED TO MY HOUSE. AGAIN, they cancelled my appointment when they were told it was a wrong number. I called back furious as the app was telling me that they cancelled me again…after waiting all afternoon for them to show up. About that time, my doorbell rang. The technician (Robert) had forgotten to take me out of his GPS and actually thought he was at his NEXT call. When he realized that he ended up at my house by mistake, he diagnosed the problem (without even pulling out the machine) and said I needed a part to fix the machine. He ordered the part and rescheduled the appointment for a week later. The NEXT appointment was, for the THIRD time cancelled!! After waiting all morning for them to show, the app changed at the time of the appointment and said that they would not be coming because the part had not arrived. I called and told them that I called three days prior to let them know it HAD arrived. I had to reschedule again. This time, James, shows up and tells me that I actually needed three parts to fix the machine. He ordered the parts and re-scheduled thee next appointment for yesterday. One part didn’t make it on time, so I cancelled the appointment for yesterday and rescheduled for today. Darrick was wonderful and very much appreciated! But, geez….you guys need to get your act together! This exact same thing happened to us years ago when you had to fix our dryer. Bad memories and a complete clown show!!!!!!!!!
Sandy,
Customer service response - We apologize for the significant inconvenience you faced but are glad to hear Darrick provided excellent service. Thank you for your patience and for sharing your experience; we're committed to improving our scheduling and communication processes.
Sears Home Services on 1722769942746
Very professional Fixed our oven quickly
Julie M,
Customer service response - Thank you for acknowledging our team's professionalism and quick service. We're glad we could get your oven up and running in no time!
Sears Home Services on 1722560772239
Kimberly G,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1722335682603
Very Professional was able to find problem immediately.
Denise D,
Customer service response - Thank you for your kind review! We're glad we could quickly identify and solve the problem for you.
Sears Home Services on 1721532617768
Quick turnaround on service.
Lisa B,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1721211128769
