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9570 Southwest Freeway Reviews
Read reviews from customers who used our services at 9570 Southwest Freeway
Total reviews
304
Average Rating
4.5/5
He was obviously knowledgeable. He recognized the problem and understood what had to be done.
J. G,
The technician is the most knowledgeable one we have had from any company ever. He was straight to the point and was able to diagnose the issue we had with the fridge. We had a tech from another company before Sears and was not able to let us know what the issue was.
Ingrid M,
Peter,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707175597669
Technician was friendly and did a good job. However I believe both the parts and labor were overpriced. The markup on the parts vs buying them directly from Sears was way too high especially given the $400+ labor charge
Michael G,
Customer service response - Thank you for your feedback, Michael. We're glad to hear the technician was friendly and did a good job, and we apologize if you found the pricing for parts and labor to be excessive.
Sears Home Services on 1777312027358
Very professional, friendly and Timewise
Lewa,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1765418112280
Juan P,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1755825157832
Catherine J,
Customer service response - Thanks for the great rating, Catherine! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1753141956727
Very hard to get to a real person. A. I. Wad not helpful at all. My second call for repair. Should have been no $100 charge, for all trouble I had
Sharon P,
Customer service response - Thank you for your 4-star review, Sharon. We apologize for the difficulty in reaching a real person and the inconvenience with the charge; your feedback is important to us.
Sears Home Services on 1751250936884
Jewelett T,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1750641472566
Replaced compressor. Part was under warranty but labor was $780!
Pamela,
Customer service response - Thank you for your 4-star review, Pamela! We're glad the compressor was replaced, but we understand your concern about the labor cost.
Sears Home Services on 1748824147474
