2002 S Expressway 83 Reviews

Waste of time and money

My Kenmore washer stopped working and we got a code. Sears sent a technician. Diagnostic code was F30 which Is a damaged detergent/bleach dispenser. Thinking it was an easy fix the technician deemed the detergent dispenser inoperable due to corrosion (we've had this washer for 10 years). The dispenser motor was functioning. Then we found out that the dispenser is no longer available. So this could not be fixed. We need a new washer just because dispenser is not available by manufacturer. We still had to pay labor for taking washer apart. My thoughts are if the technician knew part was no longer available why even bother taking it apart. This was all on Sears time. The technician did the work Sears sent him to do. But there must be some common sense. I'm very disappointed we got charged for something that could not be fixed. The diagnostic fee was "waived" but the washing machine gave us the error code.