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2002 S Expressway 83 Reviews
Read reviews from customers who used our services at 2002 S Expressway 83
Total reviews
461
Average Rating
4.7/5
Roy
Again, he wouldn't touch the refrigerator. He said his order didn't state that it was a garage refrigerator. I've had this problem now for four months. You're not doing anything.
Sally C,
Mcallen, TXCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719695780217
AC Still not cooling
Please note that the AC service did not alleviate the problem as it is still not cooling.
Sofia A,
Edinburg, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719523767164
Roy
Roy refused to work on my garage fridge because he said the order didn't say garage fridge. I pay extra for that fridge on my coverage. Could you send Rudy from Appliance Services back? He said you canceled his work order on Friday. He was working with my work schedule all week. Thanks
Sally C,
Mcallen, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1711230926028
Poor service
Second time I've used Sears for the exact same issue. First time they came out and ordered parts but never returned to install them. Second time charged me again and still didn't install the part they ordered. Technician #1 turned off the water until parts would come in. Technician #2 said the problem was the water was turned off. Can't make this stuff up. Ridiculous.
Armando G,
Weslaco, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708363097553
Worse technician
This technician came on two separate occasions. The first evaluation blamed it on the vet tube being too full. I had to pay another professional to come clean it and take pictures that it was clean and did not require cleaning second visit technicians valuation was just to turn it on timer high temperature and disregard all the cycles for the different type of materials. Definitely not certified.
Mike M,
Pharr, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706135015934
Didn't fix anything.
Hired to diagnose/fix my failing refrigerator. Ended up getting suckered and scammed into paying a hundred bucks just to turn the defrost timer knob with a screwdriver. Which ibviously5 didn't fix anything at all. When will I learn not to trust these low quality companies? Never going through this for anything again and will be telling as many people as possible to do the same.
Andrew L,
Mcallen, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699915595792
Poor
Mr. Roy didn't call the day before he came to get information about the workorder. Got an attitude when I.told.him I was at work. He then told.me I had to pay him before any work would be done. I woke my son to let him in the house and then told my son that it was supposed to be a refrigerator not a freezer and it should have been left plugged in. Well if he would have called and told me that then that would have been great. Looked at it and said he couldn't do anything because it wasn't plugged in long enough.
Jeffery L,
Mcallen, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697578580046
Fixing stove
Bad service it looks like he was having a bad day
Leandro G,
Mcallen, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696547122610
Washer still leaking
The problem wasn't fixed. My washer is still leaking alot of water. I need this taken care of asap! I was without a washer for 1.5 weeks. Finally the technician comes and the problem persists!
Gia O,
Rio Grande Cy, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695418808628
Wrong way to serve, you total waste of my time
The technician did not wanted to check the refrigerator since the model number was not legible enough for a photo, I am not a technician and. Was able to figure out the model number in 10 minutes, so I think is unreasonable the way sears home service do business; I will never again waste my time.
Jose D,
Mission, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694822707959