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2002 S Expressway 83 Reviews
Read reviews from customers who used our services at 2002 S Expressway 83
Total reviews
461
Average Rating
4.7/5
Unsuccessful
Was not able to fix my stove. Said the company denied him to order the parts he needed to fix my appliance.
Homero O,
La Feria, TXCustomer service response - Homero, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1757462838780
No live person to talk too if Amy problem occurs.
My repair was closed with no knowledge and my fridge has was not.repaired . You can not speak no one its all by computer. Was told i had to start my claim all over again. Because the tech said there is no one to speak too. Its done by computer.
Raul P,
Rio Grande City, TXCustomer service response - Hi, Raul, we would like to provide you with some assistance regarding the fridge issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1754957489799
Air condition
Nobody, call me, and nobody fix it im very upset
Claudia B,
Mcallen, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749327144443
Rescheduled
The technician didn't not arrive at the scheduled time so the appointment was canceled and we rescheduled it for another day
Enrique T,
Donna, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739922611843
Service Review
I don't know how to understand this but upon Alberto's arrival he mentioned that he was called for a problem with a garbage disposal. He was guided to the garbage disposal but once he looked at it and heard the noise from it he stood up and said that they (Sears) don't service garbage disposals anymore. After some discussions back and forth trying to understand what was going on I had to show him the Sears Home Warranty summary whereafter he went back to his van and called his office and after quite a long while he came back and asked for my signature on his mobile phone/ipad. He was asked to present back up to what he needed my signature for but couldn't or refused do that so no signature. This was not the level of service I expected from Sears. Very disappointing!
Johan L,
Mission, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737677731072
Washer service
I was not very happy today with the tech. Tech shorted the mother board to my washer with sparks and a loud bang in my laundry room. Then come to find out that parts were not approved for repair. Then find out that there are not GE techs anywhere to service my washer in my area.
Ody M,
Harlingen, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1736894151203
Washer repair
It took 3 months to fix. Very disappointed. Went thru 4 technicians to finally get it done right.
Bobby S,
Edinburg, TXCustomer service response - Dear Bobby thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726695072209
Service on freezer Ice maker
Service was great, on time. He was knowledgeable about what he was working on.
Maria T,
Edinburg, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724884288455
Ice maker not working.
I feel he didn't know what he was doing. He took a part off the old icemaker and put it on the new one installed it and left. After that, the icemaker started making ice and would not stop. The freezer was full of ice and called repair service again. Had to talk to people. I can't speak English.
Erling J,
Alamo, TXCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724277791099
I was Robbed
He made me sign saying it was for only that he showed up . He didn't do any repairs , no diagnostics because he said he couldn't read the model and serial number . Also representative made a mistake saying it was the stove. I said oven several times. Technician came wanting to check stove when it was oven . I asked him , there is no charge because you didn't do nothing . He said NO but if we come back yes Why am I getting charge when nothing was done only showing to my kitchen when he wanted to check stove . This is ridiculous. . Never using Sears again or recommend .
Sandra R,
Edinburg, TXCustomer service response - Dear Sandra thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721771311592