900 North Austin Ave #123 Reviews

The dryer was fixed but the appointment was canceled by Sears multiple times on the dates scheduled which was very inconvenient because we had to miss work for appointments that never happened.

Difficult to talk to anyone to verify that your are supposed to receive a package when they don't ever tell you to expect one. Or to tell them that the package and part were damaged in route to your home. This delayed the repair an extra month and a half!

This was the worse experience I have ever had with a repair service. No "human" contact on phone, no way to get personal attention, made and CANCELED several appointments with no explanation. While trying to make contacts about repair appointment for three weeks only once did I talk with a real person, even he agreed that the process really sucked. After a month of waiting with no refrigerator working they came Friday at 5:30 pm, said it was fixed BUT it is not working. Now I must go back to home insurance and fight the battle again. I will never use Sears or any of their products again.

Not reliable, they make an appointment with the client and they don't show up.

Technician opened my fridge and checked the temperature. Nothing else. Didn’t check connections. Didn’t run a diagnostic. Issue is intermittent but doesn’t mean you shouldn’t check the fridge. Said there was nothing he can do and to deal with the insurance company. Was supposed to arrive between 8am and 12pm. Got here at 1:15pm. Second time sears has come out and nothing was done. First time was in October of 2025. It’s January 2026.

Based on my experience, I would believe any rating over 1 star is an AI bot or was paid for. I was charged a diagnostic fee even though it was under warranty. Technicians never show up when scheduled. Sears expects you to wait around 8-5 then reschedules late in the day. We still have a fridge that works intermittently since August and have lost all products three times. It is impossible to talk to a human for any issue. Please share this review for Sears Home Services and Kenmore products with others so they do not have the same experience. Edit: Below you will see an automated response. The phone # connects to an AI phone prompt that offers zero assistance and does not let you talk to a person so I consider Sears at less than zero at this point.

2nd time technician didn’t send his report to my Inssurance, wast of time !

Sears has definitely changed over the years & it isn’t pretty.I called thinking I was going to be able to talk to a technician, but I got an AI Assistant! I wanted to talk to a human about issues with our LG Washing machine, to see if they may have a part for it, but no, you have to PAY for the technician to come out & look at it & then he tells you they don’t make parts for it anymore.. bad for consumers, great for Sears. We will never call them again & have always went to Sears for any appliances since 1984! We will never consider Sears again for any appliances

I was told he would come 8-5 and he showed up at 7. I paid $65 through my warranty company and was told my AC is fine it just has a clogged drain line. Mohammed told me he would need and $69.99 to unclog the drain. I told him my warranty covers clogged drains and he refused to even check. Then when they closed the claim they stated they couldn’t do the job the warranty company needed to send out a plumber and they refused to give me my $65 back. Don’t trust Sears they are highway robbers.

I gave the tech the model number of the appliance before he got here so he could do some research. When he arrived, he couldn’t find the wiring diagram on his app and then said there was nothing he could do. And then told me I owed the diagnostic fee. I will NEVER use or recommend Sears services to anyone.