2301 10th St Reviews

Very knowledgeable and professional

Reported not cooling -coil freezes - first visit damaged blower power. Replaced second visit - still not cooling after installed - third visit sensor bulb issue. Still not fixed cooling problem, still freezing. 4th visit diagnosis defective txt. 5th visit replaced txt with piston- I was charged for Freon discharging and recovery - still freezing coil after 5 hours. Recalled Sears again- still freezing not feeling cool air. Visit on 11-4 finally found the wiring on power blower installed incorrectly. Reason freezing not blowing cool air correctly. He reversed the direction of the blower - now feel cool air through the vent. I feel like I shouldn’t have been charged $199 for wrong diagnosis of defective TXV, replacing the TXV didn’t repair the freezing coil. It was bec the power blower was installed incorrectly. I sdhouldvget refund gir the $199. Sam, the tech was very polite and courteous. Unfortunately, the diagnosis of the freezing coil was wrong due to his assistant human error - installed the blower power wiring incorrectly. Sam corrected it in this visit. .

Very poor service. Never kept time frame, never got the part needed to make the repairs after more than 2 weeks of waiting. I was very disappointed with the lack of concern . Going without your AC for more than 2 weeks

Absolutely horrendous service doesn’t show up, then states they did and proceeds to send pictures of a wrong address.

Work was left incomplete, part left on the floor and the washer taken apart. No communication for several days.

technician showed up with the fan motor to fix our AC. Job has not been completed

There was not service provided. Robert never came it's been a while month and nobody had showed up. They keep changing my appointment after they don't show up I think I should sue them for changing appointment and not showing up it's been like this for 1 month already. I give a big fat ZERO STAR.👎👎👎👎👎

You can not call Sears Service and talk to a person only a machine that NEVER lets you speak to a person. It doesn’t resolve anything and you don’t even know if or when they will call you back. As a human I prefer to speak to a person. I feel that is a perfect way to show potential customers how much they appreciate your business. NEVER AGAIN Sears Service, NEVER AGAIN 👎

Horrible experience. Wanted me to pay over $1000 for a simple repair. Marked up the price for parts 100% of what you can get the parts directly from Samsung so instead of $75 each they wanted to charge me $150 each. The technician said “well we are a 3rd party so what do you expect. We have to charge more to make money!” Plus $400 for the labor which would not take more than about 10 minutes. Then when I decided to decline the repairs wanted me to pay $140 for him looking at the washer for 5 minutes. Did not even take anything apart or look at anything. I would not recommend this place at all for repairs. I would give 0 stars if I could. So disappointing. I can buy the exact same washer from Lowe’s right now for $600 brand new. So cheaper than the parts then wanted to charge me! This washer is also only 4 years old.