300 Early Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Russell P
Casey did a fantastic job and he also gave me a pamphlet for your home warranty program that we will really consider come January 2025
Customer service response - Thank you for your kind words! We're thrilled to hear Casey did a fantastic job, and we appreciate your interest in our home warranty program.
Sears Home Services on August 01, 2024
Rachel V
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on March 03, 2024
Ruth G
The repair person was very cordial and answered all of my questions; thank you.
Customer service response - Thank you for leaving a review and for acknowledging the cordiality and helpfulness of our repair person. We appreciate your feedback.
Sears Home Services on February 08, 2024
Marian B
Honest assessment and explained things very clearly.
Scott C
We did not connect. Reschedule
Customer service response - We apologize for the inconvenience, Scott. We appreciate your feedback and will work to improve our scheduling process.
Sears Home Services on April 10, 2025
Lisa H
Sears automated system worked flawlessly until the tech showed up. I got further than the tech on trouble shooting because the threw his hands in the air and said time to replace your washer. The washer that is only16 months old. Hmmm. Through my poking and prodding we got to the bottom of it. The quote to replace a wiring harness that costs $45 was $550. It’s a wiring harness for gods sake. If I wanted to do it all myself I wouldn’t have spent $137 for someone to come have me point and tell them how to troubleshoot
Customer service response - We apologize for the trouble you've faced, Lisa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 21, 2025
Emily S
Completely Mis diagnosed and a rude repair guy that bitched and moaned that I had dog hair in my dryer. Customer service to get a refund was ridiculous. I was told I would get a refund in 7 days but not the trip fee. 10 days later after sending emails and calling their TERRIBLE automated system several times I was told that no refund had been issued and since I didn't have the part to return (10 days later!! I had trashed the dryer 10 days before they said they wanted that part back). So they charged me for the part and now say 14 more days before a refund. Absolutely awful experience from beginning to end. DO NOT use them for repair. People make mistakes but this company DOES NOT resolve them well at all.
Customer service response - We apologize for the trouble you've faced, Emily. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 15, 2025
Joseph L
I would rate this a 0 stars if I could since I paid a large amount of money to have my oven repaired by a professional only to have it fail within an hour of him leaving. And when I called to let him know, he told me if he came back it would cost more than a brand new oven to TRY to fix it again. When I tried to contact Sears for a refund I found that there is no way to even get anyone on the phone to try to start the process. So basically it was just a very expensive scam. Never doing business with Sears again!
