1302 West Davis Street Ste G Reviews

Awaiting the ok to replace compressor. I really like the experiences I had with the techs

I called for service because motor would not start. We tech arrived he started mower with no repair. He work on a few items. When he finished he ask me to move mower. I moved it near my garage After he left I went to move it into the garage it would not start. It is same problem I called y’all in the first place.

The technician came and did his job correctly, the only problem is that they can’t get the compressor part number for my refrigerator. I put all the refrigerator information in the system a day before they came so they could be prepare for their visit. So, at this moment I lost a day and so far CHOICE has not mentioned anything to me of what is the next step. But at this moment I don’t have a refrigerator and still waiting my call back.

It took him some time but he finally figured it out and the refrigerator is working…I spoke too soon! He had told us to give the icemaker 24 hours for it to start working…it’s been two weeks now and the icemaker isn’t working!!😤😤😤

Michael was perfect but sears wanted $700 to replace a small fan that would have fixed my refrigerator. I declined the repair and paid $139 just for them to tell me what part I needed.

This was a very very awkward service call. I did not receive a call telling me when he would arrive until he had already arrived at my house. I was not there. So, I had Someone open up the door for him. He took a look at my aging LG washing machine and made an assessment that it was too old for repair bc the motor was not able to be ordered. He then began to ask who was going to pay for the service call and she texted me asking how to pay the invoice. I asked my representative to have him call me so I could at least hear his assessment of what he found with my washer. We did talk and he told me his findings and Suggested I buy a new unit. He said he would send me a link to pay the invoice but did not mention that he would be waiting at my house for that to occur. My representative said he continued to grow more agitated with each passing minute. I got pulled into a meeting and did not handle it immediately, but did pay within 20 minutes. He was agitated and stormed out of the saying that I refuse to pay, again super Uncomfortable for the person trying to represent me In the house. I may repeated phone calls to his cell phone asking him to call me to discuss what happened To explain his take on what happened, knowing that I would get this evaluation text today. I have yet to hear back from him I can only tell you what was happened and not why. I wish I didn't have to give him such a poor review, but I have no choice. And, you need to know that this customer was very disappointed And how he handled my appointment Don't need to speak with anyone, have nothing more to add. I'm hoping it was just a bad day for him and something had happened that made him act the way he did. But as a professional and representative of Sears Appliance Repair, he did not represent well. I called Sears after I had an another service call this week that Very similar way, unprofessional and did not repair the washer. For $128 I feel very cheated.

Our service guy was great!😊 However whoever makes the appointments could use better judgement. Our appointments were canceled three times after sitting at home all day with no communication. Every one of them at the end of the day. They do not give you a time. Only between 8am to 5pm and never a call or text to let us know. I would think twice before using Sears service plan.

Floyd the tech was great but we were very disappointed that to fix our refrigerator with a $13 part was going to cost $400. My husband already had the back open and the plastic fan piece that was broken in several pieces. A new one just needed to be popped on. And if the fan motor needed replaced for $50 it had 2 screws. We are very unhappy with the $400 labor charge that Sears was telling us. We have always used Sears for appliance repair. Not this time. That was too excessive.

Well the technician was nice but they say nothing was wrong with my washer so they didn’t fix it so my washer still doesn’t work properly