1302 West Davis Street Ste G Reviews

Process for repair was totally fouled up. Waited for two weeks for part, which was installed and then taken off as Choice changed there mind the day of repair to offer a gift card for a new washer (only $350) towards a new machine which cost $800. A total fouled up Process.

Disappointing, didn’t even try to help us. We cancelled our home warranty after having Sears come out to repair A/C.

I hate giving a 1 star review but a service tech came out 3 times in 30 days to fix my GE refrigerator and it is still not cooling. The tech was nice but I am stuck here with a unit that doesn’t work and no way to talk to anyone except a virtual assistant.

Horrible service. Tech came in telling me that he can’t work on my microwave due to it being a throw away microwave. After putting in serial number he realized it’s a GE Cafe and can work on it. Proceeds to tell me I need to get him a ladder. Then wants me to sign a form saying he’s not responsible if he breaks anything! I sent him out my door!

2/20 Update: after 45 days the microwave is doing the exact same thing that they came to “fix it” - and it’s no longer heating up. Called customer support and they refused to send someone out here without charging the entire fee again to look at it. Find anywhere else. Mark was great. Super knowledgeable and very efficient. He had us prep a place to keep the microwave while he fixed it - and even called beforehand to make sure he had a part to fix it with when he arrived. If only Sears didn’t charge $250 just for the service charge.

The technician was very kind and knowledgeable. But,Sears really needs to get in touch with reality when it comes to their infrastructure, or lack there of, for customers to be able to get a hold of the technician. They use an AI generated system, and the website they use to track your claim with them Leaves no opportunity whatsoever to either email, text, or call the technician before the arrival. They gave me an 11 hour window of showing up as well. This is completely unacceptable and almost like we’re back in 1965. This is 2025. Get with the times. The technician who came out was really nice and very kind. But he was unable to do what he needed to do. If only I were able to speak with somebody beforehand to let them know what the situation was before he drove 1.5 hours to my house and before I had to request off work. He was there for a total of 10 minutes and determined he could not perform what he needed to perform.

When the tech Mike showed up and shook the washing machine drum. Started saying he had to order parts. Was more concerned with getting the $75 Service Fee paid than anything else. Made me feel like it was inconvenient for him to be at my house for a repair. After getting the service fee paid, he went out to his vehicle for approx 20-30 minutes. When he came back to door, he said he couldn't get ahold of anyone for approval for the repair needed. Said he would place order for the parts needed and I would receive and email when the order was submitted, and could reschedule when the parts(a set of shocks for the washing machine) came in. I never received an email for parts being ordered or any follow up communications about the repair. Pretty much got swindled out of $75 dollars and an hour of my day for nothing to be done. I have security camera footage of the entire interaction as well.

I didn’t feel safe with this individual. He was very aggressive, rude and not sure if under the influence

Terrible I been 17 with warranty and these the worst company they send to my house to repair, I told home warranty do No send the co to my home I almost canceled my my service with home warranty, I don't know how to still in business they must to canceles like 10 time after the tenant been waiting 10 hrs