1302 West Davis Street Ste G Reviews

First off, this technician did fix the issue. But he did not clean up and left a tool. I left phone message and sent text. Heard nothing back. The bigger issue was: 5/15 repairman out, ordered parts. Then 4 follow-up appts to install never happened. 5th appt showed up, need more parts. Then another reschedule, last technician didn’t need any parts, just a water restriction issue. Warranty repair took almost 8 weeks and numerous times sitting home and phones calls to Sears terrible repair number.

You've replaced every part on my ice maker and it's still not working. Francisco left 2 hours ago and still no ice. I already contacted Home Shield. You need to tell them this ice maker cannot be repaired! Because it cannot and I also told Home Shield that you guys get paid regardless hourly so you really don't care. I'm 100% fed up!

I have ZERO GOOD THINGS TO SAY ABOUT SEARS - My fridge went out Mother’s Day weekend- it is now June 10th and after multiple this is gonna fix your problem to techs showing up CLUELESS and couldnt do a damn thing to not showing up to say I’m OVER IT is an understatement. I lost count of how many time they came out and how much we spent. The fact you can not speak to a human EVER IS INFURIATING- how the hell do you run a business without real people. And if you go looking at Sears reviews IM NOT THE ONLY ONE EVERYONE IS SICK OF THIS BS! They don’t give a rats ass about you your time or money much less that you don’t have a working appliance. I would suggest you NEVER USE SEARS FOR ANYTHING I KNOW I WONT THEY ARE INCOMPETENT AT EVERY LEVEL AND ZETO CUSTOMER SERVICE

After taking the time to drive to this store at 1302 W Dallas Street I find out that it has been closed for 7 years. This website needs to be updated!!!

Is there a way to put Zero stars? My initial appt was rescheduled the day-of by text message. When they finally came he wasn't able to do anything and had to reschedule again because he had to call and talk to someone at GE but couldnt' get ahold of anyone because they were in a meeting. In all of GE he couldn't get ahold of anyone. Now i have stayed home two other times waiting on them to show and all I get is a text message saying they can't make it and i have to reschedule again. No phone call, no person to talk to. I called the online number as well and it was only automated. No way to get a call from someone. This is horrible customer service. If you can work with someone else I would suggest doing so.

I wish I could could give a negative number. This is the third time they’ve been to my house without fixing my washer. They said they closed the order so I will have to recall and reschedule even though I’ve taken time off work to wait all day for them on more than one occasion. They are very rude and very unprofessional. I would not wish them on my worst enemy.

This has been a horrible experience. I’ve been waiting for two weeks. I’ve taken three days off of work to sit and wait when no one would show up. When they did show up, they could not fix my washer so they close the order. Then told me to call and reschedule for another person to come out. Also, one of the days that I took off work, they did not show up and inform me that they would not be coming via text message. I would not wish them on my worst enemy.

Poor customer service did not address the issues

Technician did absolutely nothing to fix my dishwasher. This was a different person than came out initially. The first technician verified the issue and order the parts. The second guy, the guy that came out today, looked at the parts, said that they were not the right parts after I told him what the issue was. He turned on the machine and it seemed to work correctly. Said he could not fix it since he could not verify the issue. The issue was verified by the first technician. He should have the notes of that repair call. However, he did not take the time to verify the issue. He looked at it for about five minutes and then left. I left the dishwasher running. It got to 3 hrs and 10 minutes and then failed to continue to work. The dishwasher is doing exactly what it was doing when the first technician came out and verified it had a problem. The second guy should’ve been able to verify the problem because the first technician verified the problem and within 20 minutes it was doing the same thing again. I’m very very unsatisfied with Sears Service on this particular issue. That’s terrible Service. He took the part back and close the ticket. Now I have to wait another week to get somebody out here to work on my dishwasher.

I'm pissed. Had someone out today and my washer still isn't fixed. He just came out and pushed a bunch of buttons and said it was working. He left, and it overflowed again. Obviously it is not working!!! Does sears want to pay for the water damage? I can't go any longer without it being fixed. This is ridiculous. I can't get a soul on the phone, and I've been arguing with an ai assistant that says she can't find my ticket #. Would love it if I could PLEASE get a hold of someone to help us, and actually fix this thing. Isn't that the entire point of a warranty? I will edit my review if there's a good outcome, but for now I'm upset. I'm a mom that needs to wash clothes with a washer under warranty that I'm still paying for and getting horrible service!