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1663 W Henderson St Suite 24 Reviews
Read reviews from customers who used our services at 1663 W Henderson St Suite 24
Total reviews
92
Average Rating
4.3/5
Repair guy came out for the THIRD time and didn’t fix anything. He clearly has no knowledge of dishwashers. I would really like his boss to call me!!
BetsyRobinson T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1759457996890
Did not show up at all been waiting all day
Kyle D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1749775438381
Unfortunately, Christopher did not arrive today between 8:00-5:00 at my home. The Sears tracker indicated that he did, but alas that info is incorrect. Please do better. I waited all day for this repair that supposedly happened but did not. Even a signed receipt was sent to my email. Thank you for quickly and beneficially resolving this issue.
Jeffrey H,
Customer service response - We apologize for the trouble you've faced, Jeffrey. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749434952638
Called made appt came 4 hrs late tried to charge 400 for fuse bought vent hose and connectors would not install after they said they would do it for free terrible service will not caa them back Chris rude late and unproffessional
Jeania R,
Customer service response - We're really sorry to hear about your experience, Jeania. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1739950190644
Sears sent a link to pay for our service fee. I paid the money prior to the technician coming and when he got there they told him that since we paid with the link, we have to reschedule our service call. That is literally the most idiotic response we have received. It was literally a link they sent to us to pay. Tech drove over an hour and didn’t perform any service or fix our appliance.
MEGAN F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734274878205
The scheduled appt was on Saturday. There were lots of wordy texts, one of which said the technician would text when on the way. There were no texts, no emails, phone calls, and NO ONE ever showed up. So I wasted an entire day, sitting and waiting for the repair person. The phone number goes to a bot that will not let you speak with a person, so there was no way to find out what was going on. Finally, I got a text, "Sorry we did not come. Let's reschedule." Apparently, Sears Appliance Repair does not honor commitments or care about their customers.
The W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1733287840786
Elizabeth C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1724564944246
All I wanted was to know if they had, and or sold dryer chords, I just moved and mine is a 3 prong but the apartment is a 4 prong. We'll the rep couldn't or wouldn't answer my question yes or no with out me telling him my personal information so he could "Assist" me better? NO! Do you have one or not?then left me on hold for 10min. So I hung up! COME ON MAN!!
Robert R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334353403
Tech refused to work on microwave because there wasn't a rear bracket - we bought house in November with the microwave already there. We offered to help him remove the microwave and he refused. We wasted $75.
Belinda P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719547933396
Tech was awesome but after 2 visits ARW says you haven't submitted the quote and I understand that it's not the techs fault but I'm very upset with my warranty company and they are blaming it on ya'll
defynce C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884015771
