2320 N Expressway Reviews

Good yet dirty good fast fixing of the problem with my washer however both tracked mud on my floors.

He did not communicate on the work he was doing on his diagnosis of the A/C system . He also didn't return any phone calls to get invoice and report . He doesn't follow thur his work .

No detection from any problem. I have 30 days to call again if anything happen.

The 2nd repairman actually knew what was wrong. Unfortunately to fix it costs the same as we paid for it 2.5 years ago. My issue with Sears repair is so many texts & emails are totally unnecessary! Waste of yours & my time.

The technician fail to inform Choice Home Warranty of the reason for the leaks was poor installation by Choice Home Warranties own installation causing my claim to be denied.

The service is not complete. Missing parts not received.

This was a home warranty claim. My appointment was rescheduled/changed twice without notice. When technician Aldo finally came out, he stated Sears would not either replace or repair the microwave. The home warranty company was under the impression this issue was resolved as the claim was closed. I had to escalate for further review to either get a replacement, repair, or service fee refund. I expected more from Sears...

Save yourself over $100 for a Sears technician to come to your home to diagnose a problem, if your appliance is more than 7 years old. The manufacturers no longer make replacement parts for appliances more that 7 years old and the technician will tell you they can't help you, yet charge you up to $150 to come out. The Sears technician who came to diagnose my mother's Kenmore refrigerator (refrigerator stopped cooling, but freezer's still working) told me it needs a new evaporator fan motor. He showed me on his phone, that the manufacturer no longer makes the part & that he can't help me. My mom needs to buy a new refrigerator. He told me that manufacturers now stop making replacement parts for appliances older than 7 years, so people will buy new appliances, instead of repairing older ones. He then had the nerve to try to sell my mother a Sears protection plan to cover other appliances in her home. I replied, "Why on earth would she pay $80/month, when you just told us, if an appliance is 6 yrs or older, the manufacturers don't make the parts anymore& you won't be able to fix it? That's foolish!"🤦🏻‍♀️ He then asked for his money & made a personal call in my mom's kitchen. I said,"Are we done here?" to where he told the person on the phone, he'd call them right back, then left. I looked up the Model # & was able to find a compatible motor on eBay for under $40, ordered it & installed it myself, ( I'm a 59 yr old female with no experience, and I did it!) following a Youtube tutorial. It's been working great ever since. I wish I would searched Youtube 1st, but I'm here from Florida, caring for my 89 year old mother with Stage 3 dementia & it was very stressful day. I Thank God I had plenty of frozen meals to keep her well fed for the week. REPLY TO SEARS APPLIANCE REPAIR- I've tried countless times to get in touch with you, but your system is AI now. It's frustrating hitting wall after wall trying to get help or speak to a real human. It's impossible.