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12625 N I-H 35 Reviews
Read reviews from customers who used our services at 12625 N I-H 35
Total reviews
107
Average Rating
4.2/5
Angel V,
Matthew M,
Dquarius was awesome. Showed up on time. Very professional, personable and knowledgeable. Great job.
Gloria C,
Kyle H,
Shane A,
Laura C,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1752808547873
Mohammed was on time. After evaluation of the A/C Unit he diagnosed a clogged drain pipe and needed to pressure blow it, which he did. His work was good and we hope that this will stop the drippings through the ceiling. We will have to wait a day or so to see if that really took care of it. His work was absolutely fine. I just would like to be better informed by the Insurance, Choice warranty, regarding extra charges.
Beatrice C,
Customer service response - Thank you for acknowledging Mohammed's punctuality and the quality of his work. We apologize for any confusion regarding extra charges and will ensure better communication with Choice Warranty in the future.
Sears Home Services on 1718338188739
Happy to say washer is working. Scheduling, however, was a nightmare. I would receive notification that a tech would come on Monday; I would take off from work, and by Monday afternoon, I would receive notification that the appointment was rescheduled to another day. I would take off the newly scheduled day and receive another notification with a rescheduled date. This would go on for 3 weeks before and after the part arrived.
Sheila J,
Customer service response - We apologize for the scheduling issues, Sheila. Thank you for your feedback, and we're glad to hear your washer is now working.
Sears Home Services on 1772419666178
Difficult to connect with live person when needed; also confusion about coverage
Jewell P,
Customer service response - We apologize for the difficulty in reaching a live person and the confusion about coverage, Jewell. Thank you for your feedback, and we recommend contacting us directly to resolve this matter.
Sears Home Services on 1768527107070
I didn’t like the technician came to repair our frige today because he didn’t fill me in what was going on and kept talking to other technician on Zoom so I was completely in the dark. It took him 2.5 hours to fix what I presume was a leak but I had to put our dogs outside the whole time so he could focus on work and other stuff. I know it’s under Sears Home Warrantee but I’m not so happy about it now.
Terry S,
Customer service response - We apologize for the lack of communication during your repair, Terry. We appreciate your feedback and will work on improving our technicians' communication with customers.
Sears Home Services on 1757549714903
