12625 N I-H 35 Reviews

Mohammed was on time. After evaluation of the A/C Unit he diagnosed a clogged drain pipe and needed to pressure blow it, which he did. His work was good and we hope that this will stop the drippings through the ceiling. We will have to wait a day or so to see if that really took care of it. His work was absolutely fine. I just would like to be better informed by the Insurance, Choice warranty, regarding extra charges.

Happy to say washer is working. Scheduling, however, was a nightmare. I would receive notification that a tech would come on Monday; I would take off from work, and by Monday afternoon, I would receive notification that the appointment was rescheduled to another day. I would take off the newly scheduled day and receive another notification with a rescheduled date. This would go on for 3 weeks before and after the part arrived.

Difficult to connect with live person when needed; also confusion about coverage

I didn’t like the technician came to repair our frige today because he didn’t fill me in what was going on and kept talking to other technician on Zoom so I was completely in the dark. It took him 2.5 hours to fix what I presume was a leak but I had to put our dogs outside the whole time so he could focus on work and other stuff. I know it’s under Sears Home Warrantee but I’m not so happy about it now.

Very difficult to be reached out

Technician Thomas was very thorough.

The washer was not put back together properly- a small metal spring was sticking out at the bottom of the gasket- easily seen and should have been noticed. We are currently struggling to get it back on so we can do laundry. He was here 30 minutes, the cost for that is outrageous and now we are struggling to get it properly put back together. Update:I was scheduled to have a technician out yesterday to fix the issue the previous technician created. I waited all day, kept being told I was on the schedule and would be updated. I checked back every few hours and got the same message back. They never showed up. I am waiting again today, assured they are coming. I called the number I was given that was to “make this right for me” only to find no humans available/ system said I had no service scheduled. I keep getting texts thanking me for my patience, I have none left. If a human from Sears reads this, give me a number that connects to an actual human being. This needs to be resolved today! Update 2: no show again today. This is thd worst customer service I’ve experienced in some time. All electronic, no access to humans and no responsive communication to an issue they caused. Same AI generated responses no matter what I write. Extremely disappointing and not in the least customer oriented. I’ve given up on Sears customer service. I got some help from a friend and we fixed it ourselves. I’m tired of waiting on them, it’s not worth the stress and lost time this has caused. It was the principle, the need for them to show some decent customer service after getting my $$. But it is not worth my wasted time and frustration. I will never use them again which is do disappointing/ for years I could count on Sears, never again.