12625 N I-H 35 Reviews

I didn’t like the technician came to repair our frige today because he didn’t fill me in what was going on and kept talking to other technician on Zoom so I was completely in the dark. It took him 2.5 hours to fix what I presume was a leak but I had to put our dogs outside the whole time so he could focus on work and other stuff. I know it’s under Sears Home Warrantee but I’m not so happy about it now.

Very difficult to be reached out

Technician Thomas was very thorough.

The washer was not put back together properly- a small metal spring was sticking out at the bottom of the gasket- easily seen and should have been noticed. We are currently struggling to get it back on so we can do laundry. He was here 30 minutes, the cost for that is outrageous and now we are struggling to get it properly put back together. Update:I was scheduled to have a technician out yesterday to fix the issue the previous technician created. I waited all day, kept being told I was on the schedule and would be updated. I checked back every few hours and got the same message back. They never showed up. I am waiting again today, assured they are coming. I called the number I was given that was to “make this right for me” only to find no humans available/ system said I had no service scheduled. I keep getting texts thanking me for my patience, I have none left. If a human from Sears reads this, give me a number that connects to an actual human being. This needs to be resolved today! Update 2: no show again today. This is thd worst customer service I’ve experienced in some time. All electronic, no access to humans and no responsive communication to an issue they caused. Same AI generated responses no matter what I write. Extremely disappointing and not in the least customer oriented. I’ve given up on Sears customer service. I got some help from a friend and we fixed it ourselves. I’m tired of waiting on them, it’s not worth the stress and lost time this has caused. It was the principle, the need for them to show some decent customer service after getting my $$. But it is not worth my wasted time and frustration. I will never use them again which is do disappointing/ for years I could count on Sears, never again.

They markup parts 50%+ and charge close to $150/hr labor. On top of that they use a ChatBot for all things customer service so you'll never speak to a person if you have any issues. The tech that came out was decent but Sears is not the way to go.

Unfortunately a very bad experience ...from the first initial arrival everything was extremely chaotic and confusing the technician and even the supervisor on the phone where no help to get my refrigerator problem resolved whatsoever...spent hours on the phone...I would not recommend this company or this technician to anybody whatsoever I got a lot of attitude and no help at all... just excuses and a waste of time

After he diagnosed my refrigerator and ordered a part. He left and my refrigerator started leaking a lot. Let him know what it was doing. He said I didn’t touch anything that would make it leak. He also said he was off the clock

The tech was here for 4-5 minutes before he rendered a decision on what was wrong. Still up in the air about that because all he did was look up the error which i had already provided. Given that multiple things could cause the error code, thermistor included I should've gotten more effort to validate. Now I've paid $142 and for what?? Then he provided a quote of just under $500 to replace a thermistor. The part alone was over $130 when you can buy it for less than $30 at multiple vendors/stores. Most hover between $10-15. So disappointed in this experience.

Serviceman Changed Plans To Come To Our House. When My Daughter Showed Up, He Opted To Go To Another Person House.

This was through Choice Warranty after loading the model and serial number and picture they tell me we don't work on mini splits terrible service from Sears Home Warranty and Choice Home warranty