12625 N I-H 35 Reviews

They markup parts 50%+ and charge close to $150/hr labor. On top of that they use a ChatBot for all things customer service so you'll never speak to a person if you have any issues. The tech that came out was decent but Sears is not the way to go.

The tech showed up today May 29th to finish repair on my AC.. did not come out of the Truck… sent me a bill for $100. Called me and told me he wouldn’t finish the job because he didn’t feel safe in my house! He said I was rude to him on May 18th. This was the worst experience I’ve ever had!!!

Technician Frank was the worst ! He did not perform any testing or diagnosis at all on the JennAir radiant cooktop I called to be serviced. He wanted to just order replacement parts that he was not certain he needed. Very disrespectful to customer. Poor customer service. I do not recommend using this technician Frank.

The Sears technician acted unprofessionally. He claimed that LG would not cover the repair costs because my wife had broken the machine. We called LG and explained the situation; they were astonished that he would suggest my wife had broken an internal part of the washing machine—a part to which she has no access. We expected a technician to arrive with the necessary parts to perform the repair, just as LG customer service had explained to us; instead, we got someone who needs training on the new washing machine models. The technician left our home and returned later to try to apologize, but the damage was already done. If it were possible to give a rating lower than one star, I would give him zero for judging people and making accusations without having all the facts. We are now waiting for a certified LG technician to repair our washing machine—a repair that LG guarantees will be carried out.Futhermore, we refused to sing the completed order, and he forged our signature by drawing a line. We reported all of this to LG.

Do not hire Sears!!! I am having serious issues with Sears getting my appliance repaired. Repair and service is terrible. I need to talk to a person ASAP. Please give me your contact information so I can give you more details to resolve this issue. I need to talk to a LIVE person, not that 1-800 phone line to a BOT. Once resolved, I'll be happy to remove this rating and comment.

Continued from previous post. I have called several ....many times and waiting 30 minutes to an hour on phone to get a refund. First time 3 days and now 4 to 10 days. I just wnt my money back. On July 3rd i returned the part costing me $30.00. This is absolutely unacceptable. I would appreciate any response and of course my money. I have already bought another Samsung washer because I couldnt wait any longer for repairs. Paid $640 which included delivery and $50 for pick up of the broken washer. AWFUL SERVICE AND I WOULDNT RECOMMEND YOUR COMPANY TO ANYONE.

I scheduled an appointment and received multiple confirmation messages leading up to the scheduled time. However, despite confirming several times, no technician arrived. As a result, I missed an entire workday. Additionally, the provided contact number connects to an automated system, making it impossible to obtain any further information or assistance. I am extremely disappointed with the lack of communication and service

We scheduled an appointment, had to miss work to wait for the technician and they never arrived. The appointment was scheduled from 1-5pm, and they never showed up, called or let us know that they wouldn’t come. Very disappointed, especially as a self employed worker, missing work is a sacrifice. Hard to trust companies like this these days..

The employee from the AC company had not been well-trained or experienced in handling the job. This can be frustrating, especially when expecting knowledgeable service. The employee did not have the tools to complete the AC repair and he said no warranty for the repair and had to pay I have a home warranty.

Service was great. Got gouged on Labor cost. $406 for less than an hour of work.