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12625 N I-H 35 Reviews
Read reviews from customers who used our services at 12625 N I-H 35
Total reviews
102
Average Rating
4.2/5
Jung L,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1723160717624
This business is not what it used to be. If you want dependable service for the love of God call someone else. They will take all your information promise you they will be there for the repair then nothing and when you call for eta.. ohhh sorry there is no service set up even though they know exactly what unit you have and all your info. So no you get no service on promised day. Probably only thing I got was my information I gave being sold for marketing purposes..
James W,
This is the worst service ever and they actively only pick 5 star reviews to trick people into coming to them. We have paid them hundreds of dollars to fix our fridge and dryer to which each technician keeps breaking parts or leaving our appliances unfixed for weeks or months at a time. You can't get a refund without having to dispute it through your bank because they try as hard as possible to keep your payments and not fix your appliances. I've had multiple instances of scheduling a technician to come out only to do literally nothing and ask for payment because they "don't have the part they need" when it's their responsibility to order it and we haven't been communicated about anything regarding what they're doing or why they don't have these parts and why we have to pay for them to do nothing. We refuse but then they take an attitude with us for not paying them to just come out look at the appliance and say they don't have the part they need when the last time they were here they said they already ordered it. Please avoid this service, you can't even talk to competent people in their customer service line and they also stonewall trying to refund you. I've been in several loops of people saying they can't refund us then pretend to "refund us" then never do while our appointment is still set.
Teddy,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716346065198
Thomas G,
Customer service response - Hi Thomas, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1706863497140
Very poor experience the service man was not prepared and appear to find every way he could not to do the job requested. I will never use this service again.
Wilmer R,
Customer service response - Thank you, Wilmer, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706502694856
Sears leaves you without service or ability to get help. My washer has been left unfinished with parts old and new setting here and no response or messages from anyone. after numerous attempts to get through to get help! Lost money , time and Appliance that was working, we just wanted to update the maintenance.
jose V,
Customer service response - Thank you for taking the time to bring this to our attention, jose. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705485543579
Heater is producing lukewarm air. Technician said he didn't know why and to call someone else. He also complained he had a long drive to go and wanted to leave
Kyle M,
