12625 N I-H 35 Reviews

The washer was not put back together properly- a small metal spring was sticking out at the bottom of the gasket- easily seen and should have been noticed. We are currently struggling to get it back on so we can do laundry. He was here 30 minutes, the cost for that is outrageous and now we are struggling to get it properly put back together. Update:I was scheduled to have a technician out yesterday to fix the issue the previous technician created. I waited all day, kept being told I was on the schedule and would be updated. I checked back every few hours and got the same message back. They never showed up. I am waiting again today, assured they are coming. I called the number I was given that was to “make this right for me” only to find no humans available/ system said I had no service scheduled. I keep getting texts thanking me for my patience, I have none left. If a human from Sears reads this, give me a number that connects to an actual human being. This needs to be resolved today! Update 2: no show again today. This is thd worst customer service I’ve experienced in some time. All electronic, no access to humans and no responsive communication to an issue they caused. Same AI generated responses no matter what I write. Extremely disappointing and not in the least customer oriented. I’ve given up on Sears customer service. I got some help from a friend and we fixed it ourselves. I’m tired of waiting on them, it’s not worth the stress and lost time this has caused. It was the principle, the need for them to show some decent customer service after getting my $$. But it is not worth my wasted time and frustration. I will never use them again which is do disappointing/ for years I could count on Sears, never again.

They markup parts 50%+ and charge close to $150/hr labor. On top of that they use a ChatBot for all things customer service so you'll never speak to a person if you have any issues. The tech that came out was decent but Sears is not the way to go.

The tech showed up today May 29th to finish repair on my AC.. did not come out of the Truck… sent me a bill for $100. Called me and told me he wouldn’t finish the job because he didn’t feel safe in my house! He said I was rude to him on May 18th. This was the worst experience I’ve ever had!!!

Technician Frank was the worst ! He did not perform any testing or diagnosis at all on the JennAir radiant cooktop I called to be serviced. He wanted to just order replacement parts that he was not certain he needed. Very disrespectful to customer. Poor customer service. I do not recommend using this technician Frank.

The Sears technician acted unprofessionally. He claimed that LG would not cover the repair costs because my wife had broken the machine. We called LG and explained the situation; they were astonished that he would suggest my wife had broken an internal part of the washing machine—a part to which she has no access. We expected a technician to arrive with the necessary parts to perform the repair, just as LG customer service had explained to us; instead, we got someone who needs training on the new washing machine models. The technician left our home and returned later to try to apologize, but the damage was already done. If it were possible to give a rating lower than one star, I would give him zero for judging people and making accusations without having all the facts. We are now waiting for a certified LG technician to repair our washing machine—a repair that LG guarantees will be carried out.Futhermore, we refused to sing the completed order, and he forged our signature by drawing a line. We reported all of this to LG.

Do not hire Sears!!! I am having serious issues with Sears getting my appliance repaired. Repair and service is terrible. I need to talk to a person ASAP. Please give me your contact information so I can give you more details to resolve this issue. I need to talk to a LIVE person, not that 1-800 phone line to a BOT. Once resolved, I'll be happy to remove this rating and comment.

Continued from previous post. I have called several ....many times and waiting 30 minutes to an hour on phone to get a refund. First time 3 days and now 4 to 10 days. I just wnt my money back. On July 3rd i returned the part costing me $30.00. This is absolutely unacceptable. I would appreciate any response and of course my money. I have already bought another Samsung washer because I couldnt wait any longer for repairs. Paid $640 which included delivery and $50 for pick up of the broken washer. AWFUL SERVICE AND I WOULDNT RECOMMEND YOUR COMPANY TO ANYONE.

I scheduled an appointment and received multiple confirmation messages leading up to the scheduled time. However, despite confirming several times, no technician arrived. As a result, I missed an entire workday. Additionally, the provided contact number connects to an automated system, making it impossible to obtain any further information or assistance. I am extremely disappointed with the lack of communication and service

We scheduled an appointment, had to miss work to wait for the technician and they never arrived. The appointment was scheduled from 1-5pm, and they never showed up, called or let us know that they wouldn’t come. Very disappointed, especially as a self employed worker, missing work is a sacrifice. Hard to trust companies like this these days..

The employee from the AC company had not been well-trained or experienced in handling the job. This can be frustrating, especially when expecting knowledgeable service. The employee did not have the tools to complete the AC repair and he said no warranty for the repair and had to pay I have a home warranty.