12625 N I-H 35 Reviews

Continued from previous post. I have called several ....many times and waiting 30 minutes to an hour on phone to get a refund. First time 3 days and now 4 to 10 days. I just wnt my money back. On July 3rd i returned the part costing me $30.00. This is absolutely unacceptable. I would appreciate any response and of course my money. I have already bought another Samsung washer because I couldnt wait any longer for repairs. Paid $640 which included delivery and $50 for pick up of the broken washer. AWFUL SERVICE AND I WOULDNT RECOMMEND YOUR COMPANY TO ANYONE.

I scheduled an appointment and received multiple confirmation messages leading up to the scheduled time. However, despite confirming several times, no technician arrived. As a result, I missed an entire workday. Additionally, the provided contact number connects to an automated system, making it impossible to obtain any further information or assistance. I am extremely disappointed with the lack of communication and service

We scheduled an appointment, had to miss work to wait for the technician and they never arrived. The appointment was scheduled from 1-5pm, and they never showed up, called or let us know that they wouldn’t come. Very disappointed, especially as a self employed worker, missing work is a sacrifice. Hard to trust companies like this these days..

The employee from the AC company had not been well-trained or experienced in handling the job. This can be frustrating, especially when expecting knowledgeable service. The employee did not have the tools to complete the AC repair and he said no warranty for the repair and had to pay I have a home warranty.

Service was great. Got gouged on Labor cost. $406 for less than an hour of work.

This business is not what it used to be. If you want dependable service for the love of God call someone else. They will take all your information promise you they will be there for the repair then nothing and when you call for eta.. ohhh sorry there is no service set up even though they know exactly what unit you have and all your info. So no you get no service on promised day. Probably only thing I got was my information I gave being sold for marketing purposes..

This is the worst service ever and they actively only pick 5 star reviews to trick people into coming to them. We have paid them hundreds of dollars to fix our fridge and dryer to which each technician keeps breaking parts or leaving our appliances unfixed for weeks or months at a time. You can't get a refund without having to dispute it through your bank because they try as hard as possible to keep your payments and not fix your appliances. I've had multiple instances of scheduling a technician to come out only to do literally nothing and ask for payment because they "don't have the part they need" when it's their responsibility to order it and we haven't been communicated about anything regarding what they're doing or why they don't have these parts and why we have to pay for them to do nothing. We refuse but then they take an attitude with us for not paying them to just come out look at the appliance and say they don't have the part they need when the last time they were here they said they already ordered it. Please avoid this service, you can't even talk to competent people in their customer service line and they also stonewall trying to refund you. I've been in several loops of people saying they can't refund us then pretend to "refund us" then never do while our appointment is still set.

Very poor experience the service man was not prepared and appear to find every way he could not to do the job requested. I will never use this service again.