1115 E Tyler Street Reviews

Great technician, very knowledgeable and fixed our washer on the spot!

Dean was great and was able to repair my washer/dryer combo, although he was very skeptical at first and thought he needed a helper and wasn’t sure he knew exactly how to go about it. The fact that it took 5 scheduled repair appointments to get a service tech and parts to my house at the same time was very frustrating. Only being able to speak/chat with an AI assistant when the issues arose was even more frustrating. There needs to be an option to speak to a human.

Repairman walked in said it's working great and walked out.

Nice guy. Called before he came. On time. Said he fixed the microwave but when we tested it before he left, it still was glitchy. He was in his car and we told him it's still acting up. He said it was too late to fix because he already closed out the ticket. Bummer....

Troubleshooting the problem was essentially non-existent. The problem was that the touch-pad was not responding to touch. At no time was the touch-pad looked at as the problem! Replacing two other non-related parts put the total over the allowed insurance allotment resulting in cancelling of the repair. I now have a broken refrigerator and a cancelled insurance remedy. Fixing this will be about $800.00 - out-of-pocket!

Can't even give one star! To replace 4 rods....$1300.00 can buy 2 washers for that! Called Samsung all spring rods are the same. He lied! He said they don't take legal and tender money. Wouldn't recommend Sears repair to anyone!!!!!!

He left 2 small screws that go to the dryer somewhere. Didn't know anything about nor has ever worked on a heat pump dryer so he had to call whirlpool to get assistance. He then tells us that we are to spray air into the bottom filter area since we have two different lint filter traps. I asked, where would all that stuff go, back into the drum or other components, he said he had no clue. Problem still not fixed as in taking longer than normal to dry cloths.