1421 S First St Extd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Melinda G
Hooks P
They were supposed to repair a washer. They did not test and left the job and closed the ticket. The washer did not drain and still needs repair
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 23, 2024
Hooks C
This is not fixed It still will not drain Apparently the tech did not test
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 18, 2024
Tony K
The Technician was awesome. He was very knowledgeable and did a great job on the repair. The company itself is horrible and unreliable. They pulled it from the first technician and never contacted me. I waited 9 hours for a repair man that never showed. When they did contact me it was only by text. The rescheduled me for a week later and the changed it again to two weeks later. I had to escalate the claim with LG through a call center in India for 6 days before getting it back to the original time. They are very unprofessional and do not allow you to contact them by phone. The only help you get is AI or text.
Customer service response - We're really sorry to hear about your experience, Tony. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 07, 2024
keith E
Gary was nice BUT took 3 visits to fix one of the issues BUT we told him each visit that the bottom ice maker wasn’t producing ice…and guess what? ITS STILL NOT PRODUCING ICE!!! We just want it repaired please
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 02, 2024
Andrew S
Absolutely horrible!!!! 3 service appointments and over 2 months and I have a $4,200 brick in my kitchen that almost burnt my house down . Sears transfers you from department to department and says I need to call Kenmore..... so I call Kenmore and they transfer me to Sears where Sears tells me to " just buy a new refrigerator "
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
