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1421 S First St Extd Reviews
Read reviews from customers who used our services at 1421 S First St Extd
Total reviews
67
Average Rating
4.4/5
Xavier was very pleasant, professional, and personable technician.
Malinda B,
Customer service response - Thank you very much for sharing your positive experience with Xavier. We greatly appreciate your feedback and we are glad that you found our technician to be pleasant, professional, and personable.
Sears Home Services on 1707468157989
Everything went well service technician is good, thank you guys.
Bobby S,
Technician was very friendly and very professional. Great guy
John H,
Very professional. honest and great sense of humor we enjoyed his time while here
Annette D,
Melinda G,
Karen W,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1753926334849
Two out of two techs said they weren't really A/C people they were more into appliances. Parts were ordered and only one came in he replaced it and when we asked if we should call when the other on comes in he replied no we weren't sure if that one was even needed.
David E,
Customer service response - We apologize for the confusion regarding the parts and expertise, David. Thank you for your feedback, and we recommend contacting us directly to address this issue further.
Sears Home Services on 1780963614359
Brandon was very nice but not knowledgeable enough or experienced enough to correctly diagnose the problem. The part he thought I needed was not going to fix my problem with the oven door not closing all the way with a tight seal. The part was going to cost over $500 thru Sears. I decided to try to find it cheaper somewhere else. I chose not to order it after talking to some other appliance part people who explained what the part was supposed to do. She told me the motor was for the locking system for the self-clean feature which I don’t care about. I was told all I needed was new door hinges. The lady on the phone told me the correct part number but they did not have it in stock. I was able to find new door hinges on EBay for a total of $87. I paid a service call plus some labor for a total of $152 for nothing. I will be finding some else to install the new hinges when they come in.
Robin C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767318728034
Rigoberto C,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1780016017477
This company has no access to a real person. They would give a list to schedule appointments, then when I select one they’d say no longer available. So when I would finally get a day scheduled, I would take off work because the range is 8 hours when they’ll show up. They'd call at 3pm day of the appointment to cancel. 2 separate times. They’d also randomly reschedule. When I finally returned the fridge, they would not cancel my appointment and kept rescheduling. As of this posting it has been a month since the fridge went down. And 2 weeks since I have returned it. They’re still sending me appointments…..
Jonathan P,
Customer service response - We apologize for the trouble you've faced, Jonathan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777249101047
