Appointment Lookup
802-552-4364
3201 Austin Peay HWY Reviews
Read reviews from customers who used our services at 3201 Austin Peay HWY
Total reviews
375
Average Rating
4.7/5
Washer
My washer was never fixed or replaced
Lertis C,
Earle, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696023227768
A/C Unit
This is the third time I've had you out ! My unit is NOT WORKING !!!!
David R,
Marion, ARCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1693662844203
Blamed electrical and left
Arrived to fix dryer that would power on, but would shut off immediately when you start any cycle. Tech called me to tell me that the voltage is good at the outlet and through the dryer cord, but voltage drops when you start a cycle. Tech stated that it is an electrical issue, but could not articulate how it is not an issue with the dryer itself. I have checked and changed the breaker and the outlet, but the issue remains when you attempt to run the dryer. Waste of money having these people come out.
Matthew M,
Memphis, TNCustomer service response - Hi Matthew , Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692744903951
No one came out
Someone just closed the ticket, no one came. This is the second time this has happened. My understanding is that if the unit cannot be repaired in four visits it is a lemon and must be replaced. Is this accurate? Two more ticket close outs and I have a lemon?
Wilson G,
Blue Mountain, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576862688
Service Technician
Not a good one. I submitted a claim for washer not draining and leaking underneath. Technician found mold and just stopped didn't even leave accurate notes for Choice to make a decision.
Lucille G,
Oakland, TNCustomer service response - Dear Lucille thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491386875