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3201 Austin Peay HWY Reviews
Read reviews from customers who used our services at 3201 Austin Peay HWY
Total reviews
375
Average Rating
4.7/5
Refrigerator Repair
Repairman has not shown up. This is the second appointment we have made. We been trying to get this refrigerator fixed now for months.
Bobbie T,
Marion, ARCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1753998272958
The service technician has not even been in my home
The service technician has not even been in my home. Is this a joke?
Phillip R,
Memphis, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740699053751
No Call Received From Technician
We are a property management company, and sometimes our tenants can't be at home all day to meet a technician. Usually, we will either get an automated call from Sears, or a personal call from the technician to let us know that they are on the way. Then we send an employee or have the tenant go home to meet them. We got no call today, just a text that the tech was en route. We had someone at the house within 15 minutes, but the technician, Christopher, had come and gone already. We had to call another company to get someone out this week, as our tenant has no working fridge. Very disappointing & quite a departure from our usual level of service.
Bc H,
Memphis, TNCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739486877914
No show no call
He never showed… and never returned by call… I tried to call several times without any success . We need to be rescheduled
Shenna S,
Memphis, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737075499525
Technician
Bad experience
Fernandito P,
Memphis, TNCustomer service response - Dear Fernandito thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726091691486
Appointment Scheduled Without My Consent
This isn't a review of the technician but of the appointment making process itself. The short story is I had zero input on when my appointment was scheduled. I received an text message the evening before my appointment informing me that my appointment was the next day. Sears had not reached out to me to ask when they could come out to service my appliance. They just scheduled it without prior knowledge or consent. Did they expect me to just call off of work to accommodate their schedule? They are absolutely terrible. And I won't waste my time here explaining why they were coming out in the first place, which was to fix an appliance a prior technician disassembled and never reassembled!
Richard P,
Memphis, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723758060081
Worst technician
This technician did not repair my fridge after waiting for week he is to come. He refused to repair because my mini fridge was in the porch outside. He asked me to move the fridge inside house in order to repair, I said ok I move it to inside. Then he left my property and said call us back and reschedule your appointment. This guy was so mean and did not valued the customer issues and time. I'm so this disappointed from your service.
Dawoud F,
Memphis, TNCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721424675603
Bad service
Bad service miss tech phone call never answered act like he fixed my problem never got fixed bad service
Jeremiah O,
Memphis, TNCustomer service response - Dear Jeremiah thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721251797013
Job not complete
Job not completed. He said he didn't find any problems. But we still have the same problem. Please contact us.
Elizabeth M,
Jonesboro, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1720647244766
Heating furnace
Please don't make it so difficult for us to use our maintenance contract!!!! Requested service for our annual heat check up. The technician said he could only do upstairs or downstairs but, not both!! When I requested service on line it didn't have a place to request heat on both levels of your house to be serviced!!! The service tech serviced our upstairs and will drive back 100 miles to service downstairs in 2 weeks! I was on the phone with warranty company and all he needed was a service # to do both! We are asked all the time if our contract is worth the money and hassle????? Understand it's not cinch now but going back to Sears?? Please improve your service. I guess not the tech's faught.
Karen,
Jonesboro, ARCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697752620305