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3201 Austin Peay HWY Reviews
Read reviews from customers who used our services at 3201 Austin Peay HWY
Total reviews
375
Average Rating
4.7/5
Need help!
Our Samsung cooktop has been broken since December 19. We have had three technicians from sears. We have ordered three sets of parts. It is still intermittent, so it's not reliable. We need a refund for parts ordered that were never installed. Not happy!!
Beth S,
Memphis, TNCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1740090205752
Worst experience
After several visits to my home for a ice maker install that was purchased from you company, still no ice being made! Your service person was evidently wrong in his diagnosing the issue. Over $500 paid for something that is still not working. The company should refund my money for a product that was not needed. No company should have 6 visits for the same issue and problem still not repaired. I WILL NEVER CALL SEARS AGAIN FOR ANY REPAIR, EVER!!!
Namon T,
Memphis, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1731104964600
Didn't follow through on job
Stephan was very nice and professional when he was working at our house. He had to come back a second time because the problem wasn't fixed the first time. He diagnosed the problem and told us what needed to be done. However, he never told the warranty company what was wrong so that they would pay to fix it. He would also not return our calls to him.
L,
Memphis, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695332057994
Dishwasher
The Dish washer still Not fixed. Still leaking. Frustrated!!
Susan M,
Memphis, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692135792929
AC Repair
Would give 0 stars if i could! Will NEVER use Sears for anything else. Technician came out to diagnosis my AC Units and informed they had to be clean, then proceeded to go to vehicle and make some calls. The next thing i am receiving on my phone is the receipt, no other communication, just him leaving. I had to immediately call another service tech out only to be told that my upstairs unit had a coil leak and was low 6 lbs of Freon and the bottom unit needed to be clean. Worst 100 dollars i ever spent.
Demorseya S,
Marion, ARCustomer service response - Demorseya , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780092100130
No reporting of outcome of work!
Came into my house was here for 3 hours and did not report to me when he left the house. I dont know whether the repair was successful or not or how he left my house , locked or unlocked. If it is locked then my night aide c a nt get in to help me as I am bedfast! I cannot believe an old man coming in to my house, staying for over 3 hours, and not reporting on the culmination of the job!
Marilyn P,
Jonesboro, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1778632475113
Didn't actually fix or quote me anything
My washing machine is still very noisy and stops randomly throughout the cycle. I think it is also causing my clothes to get torn up
Demarus A,
Memphis, TNCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769638231741
Best service
This technician came out to do a service call didn't even open the oven and said this is wrong and charge me a service call
Mitesh P,
Millington, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758058303852
Nothing was fixed.
Still very loud and the compressor blades/fan not turning. Please come and repair it. Thanks. I can send a couple of videos if you would like. Just tell me where to send.
Michael H,
Marion, ARCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1757971864565
Deceptive
On July 18, the tech came over diagnosed the issue and said it wouldn't take long to fix but the part store on Whitten was closed..I called and they were not closed until noon..I live 10 mins away, he also said he will be back Monday July 20, when he left out , automated system texted me seats was coming back 8/4, way too long without air for an issue could have been resolved..it's still not working correctly..there's a delay when ac turns on/ he never tested on/off button etc..not good service
April W,
Bartlett, TNCustomer service response - April , Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1754434722702