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3201 Austin Peay HWY Reviews
Read reviews from customers who used our services at 3201 Austin Peay HWY
Total reviews
375
Average Rating
4.7/5
Repair Tech
Excellent
Christine M,
Memphis, TNHe always does a great job
The person who was scheduled to come some weeks ago didn't never come so appointment had to be rescheduled and this guy came through for me. Thanks
Gwendolyn S,
Lamar, MSRefrigerator
I didn't realize he was on his way until he showed up at door. Sent text 15min prior. Refrigerator was working fine when he got here. He said everything checked good; nothing to be done.
Charlotte G,
Memphis, TNVery Respectable
To much of a confusion about getting my Frigidaire Refrigerator repaired
Jacqueline C,
Memphis, TNReview of dishwasher repair Sept 4
The repairman came during the 8-5 window of time, at about 1:50. I was told by Sears that he would call me in the morning but I did not receive a call until about 1:10, in which he said he was 20 minutes out. He completed the repair without event, except that while he was working, a tile came off the baseboard area right next to the dishwasher. He did not mention it to me; I discovered it after he left. The dishwasher appears to be working now, although it has not yet done a complete run through yet. I was pleased that Kevin completed the repair. It was supposed to have been done by a different representative on Saturday, August 31, but although I waited from 6:30 AM to 5:30 PM, that repairman did not come, but rather called me at 5:40 PM to say he wasn't coming— an example of unacceptable service. I called Sears three times during that 11-hour wait and each time they told me the repairman was coming, and the AI assistant told me twice in text messages that the repair man was coming. By contrast, KEVIN did what was promised and now my dishwasher is working! In general, I have found the Sears Home Warranty program to have an inefficient and sometimes very poor communications network, and the phone loop malfunctions frequently, do you have to keep recalling. The poor communication for me resulted in great inconvenience and aggravation. The client needs to be better informed and contacted on the promised schedule. If a job is going to be canceled, it needs to be canceled as soon as it is evident that the schedule cannot be kept– – not in the last 20 minutes of the promised time window. The AI assistant is a little use, since it cannot solve problems or answer outside of its programmed dialogue. In addition, the window of service, being 8 am to 5 pm or 7 am to 6 pm, is excessively long. Most service programs can give you a "morning" or "afternoon" waiting time. A half day should be plenty. One shouldn't have to give up an entire day waiting for service.
M.,
Jonesboro, ARDishwasher
Tech thought it was an electrical problem but took the backing off and saw it was the mother board.
Dawn K,
Bartlett, TNSamsung Ice maker
He was Efficient punctual and got the job done with no mess left behind
Sandra H,
Pocahontas, ARWASHING MACHINE
LEFT A MESS ON MY WALL AND FLOOR. iT SHOULD HAVE BEEN CLEANED UP. jILL jORDAN
Arthur J,
Harrisburg, ARKevin the Technician
The service was fine. I do not like the fact that you all took away the Sears Protection Agreement away. Now you all only have the Sears Home Warranty now.
Joyce F,
Turrell, AROk. But not fixed
The front panel lights up then off. Panel was just replaced
Barry T,
Memphis, TN