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2800 N Germantown Parkway Reviews
Read reviews from customers who used our services at 2800 N Germantown Parkway
Total reviews
919
Average Rating
4.5/5
Marguerite M,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1752458452447
Sears came back and repaired the AC. The system is cooling at this time. The Tech was very patient. It was a long journey, and I'm so glad to finally put this behind me. Prior: I had an appointment with Sears today to repair AC after the diagnostic tech stated that the covered part would have to be ordered. I was provided the labor cost. A new appointment, 3 weeks out, was set for today 7/9/25. Well, I waited all day and no Tech showed. Around 4:45pm, he called and told me Sears should have contacted me concerning trouble with the warranty on the part. No one said anything about this until now. Then he went on about I should have requested a 5 year extension. But the 10-year warranty has not expired, I explained. I asked him to provide his manager's number for clarification. He said this would cause him his job. I did not want this to happen. He seemed to be such a nice person. However, my AC is not repaired and the person the Tech said would call ( Mr. Williams) has not called. I haven't seen anybody from Sears today. But, I received a bill for our incomplete telephone conversation. I expected much more and am extremely dissatisfied.
Annie G,
Customer service response - We apologize for the trouble you've faced, Annie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752195183467
Excellent service!
Erfan S,
Customer service response - Thank you for the 5-star review, Erfan! We're happy to hear you received excellent service.
Sears Home Services on 1751866838633
Great job by both the technicians
SAVY C,
Customer service response - Thank you for the 5-star review, Savy! We're happy to hear both technicians did a great job.
Sears Home Services on 1751867920094
Both the techs who came were very knowledgeable and great, job done well with great efficiency. Thank you Sears for have some great people in your company
Sandy N,
Customer service response - Thank you for the 5-star review, Sandy! We're happy to hear our techs were knowledgeable and efficient in completing the job.
Sears Home Services on 1751867919298
Johnny B,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1751871201074
Excellent service
Rico R,
Customer service response - Thank you for the 5-star review, Rico! We're happy to hear you received excellent service.
Sears Home Services on 1751501226852
Fredrick showed up and fixed our AC with ease. He is a master HVAC technician. I would highly recommend his services to anyone having AC/heating issues.
Crystal H,
Customer service response - Thank you for the 5-star review, Crystal! We're happy to hear Fredrick expertly fixed your AC and that you would recommend his services.
Sears Home Services on 1751501225560
Gabriella M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1751419515565
Excellent knowledgeable technicians
Sheila C,
Customer service response - Thank you for the 5-star review, Sheila! We're happy to hear our technicians were excellent and knowledgeable.
Sears Home Services on 1751416060148
