2800 N Germantown Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
David G
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 23, 2025
Jerry R
The technician was timely and efficient. Thank you so much!
Customer service response - Thank you for the 5-star review, Jerry! We're happy to hear our technician was timely and efficient.
Sears Home Services on March 20, 2025
Tommie S
George, my technician was very efficient!!
Customer service response - Thank you for the 5-star review, Tommie! We're happy to hear that George was efficient.
Sears Home Services on March 18, 2025
Erica H
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 18, 2025
Sheila C
Mr. Darrin was wonderful, professional and very knowledgeable. Thanks
Customer service response - Thank you for the 5-star review, Sheila! We're happy to hear that Mr. Darrin was wonderful, professional, and knowledgeable.
Sears Home Services on March 16, 2025
Lisa P
Great customer from service tech for dryer
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on March 16, 2025
Anna D
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 12, 2025
Donna P
Was very prompt, polite and professional. Had my appliance working in a short period of time. Highly recommend their service.
Customer service response - Thank you for the 5-star review, Donna! We're happy to hear our technician was prompt, polite, and professional, and that your appliance was quickly repaired.
Sears Home Services on March 04, 2025
Mike F
The diagnostic tech was courteous and efficient. He gave me a quote and told me the repair would be completed Friday morning (02/28/25) between 7:30 am and noon if the parts were available which they were. He received payment before leaving. I was instructed to unplug the refrigerator early Thursday morning to defrost. All of the parts were received by Thursday. Then the AI repair Informrd me Friday morning that my repair had been schedule for 03/06/25 which was unacceptable. I had been waiting Friday morning for the schrduled repair to be completed. After much aggrivation trying to navigate the automated phone system I called the parts department and got transferred to a human being. They sympathized with my problem and got a tech rescheduled for Friday. After sitting at home all day waiting for the tech to show up I was notified it would be sometime between 7:00 am and 6:00 pm the following day. The tech showed up at 9:00 am. He was courteous, quick and professional. Both the diagnostic and repair techs were great. I can't say the same for the phone systsm or Robert the AI repairman. Better options need to be added to the automated system to get to a person. And in the business world appointments need to be kept. Also, there needs to be a way for the onsite person to email/text credit card receipts. In years past, when Sears stores were around I did a lot of business with them. All of my appliances were Kenmore. Craftsman tools and yard equipment. That is why I chose Sears in home repair service. (I do miss the local stores)
Customer service response - Thank you for the detailed review, Mike! We're happy to hear our technicians were courteous and professional, but we apologize for the inconvenience with the scheduling and phone system. Your feedback is valuable, and we'll work on improving our processes.
Sears Home Services on March 02, 2025
Victoria R
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on February 24, 2025
