2800 N Germantown Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mike F
The diagnostic tech was courteous and efficient. He gave me a quote and told me the repair would be completed Friday morning (02/28/25) between 7:30 am and noon if the parts were available which they were. He received payment before leaving. I was instructed to unplug the refrigerator early Thursday morning to defrost. All of the parts were received by Thursday. Then the AI repair Informrd me Friday morning that my repair had been schedule for 03/06/25 which was unacceptable. I had been waiting Friday morning for the schrduled repair to be completed. After much aggrivation trying to navigate the automated phone system I called the parts department and got transferred to a human being. They sympathized with my problem and got a tech rescheduled for Friday. After sitting at home all day waiting for the tech to show up I was notified it would be sometime between 7:00 am and 6:00 pm the following day. The tech showed up at 9:00 am. He was courteous, quick and professional. Both the diagnostic and repair techs were great. I can't say the same for the phone systsm or Robert the AI repairman. Better options need to be added to the automated system to get to a person. And in the business world appointments need to be kept. Also, there needs to be a way for the onsite person to email/text credit card receipts. In years past, when Sears stores were around I did a lot of business with them. All of my appliances were Kenmore. Craftsman tools and yard equipment. That is why I chose Sears in home repair service. (I do miss the local stores)
Customer service response - Thank you for the detailed review, Mike! We're happy to hear our technicians were courteous and professional, but we apologize for the inconvenience with the scheduling and phone system. Your feedback is valuable, and we'll work on improving our processes.
Sears Home Services on March 02, 2025
Victoria R
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on February 24, 2025
Regina H
The Technician was professional and courteous. He came back after I fell asleep on his first call. I call him and explained I had fallen asleep and didn’t hear him at my door. I saw him on my video and called and explained my case, he was in another job but came back and fixed my dryer in a short time.I couldn’t ask for better service. Thank you .
Customer service response - Thank you for the 5-star review, Regina! We're happy to hear our technician was professional and courteous, and that he could return to assist with your dryer.
Sears Home Services on February 22, 2025
antonio J
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on February 17, 2025
Eudora T
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on February 11, 2025
Diane M
Technician was “on time,” polite and personable. With that being said I think Sears Repair could give a better arrival time frame than 7 a.m. to 6 p.m. Perhaps 7-12 or 1-6 ??? 😊
Customer service response - Thank you for the 5-star review, Diane! We're happy to hear our technician was on time and personable, and we appreciate your feedback on the arrival time frame.
Sears Home Services on February 05, 2025
William J
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on February 01, 2025
Dena T
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 29, 2025
Teresa B
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 29, 2025
Kenneth N
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on January 27, 2025
