2800 N Germantown Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
David G
Tech was fast to trouble shoot and fix problem.
Customer service response - Hi David, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on August 29, 2024
Edward C
Customer service response - Hi Edward, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 29, 2024
Adonna W
Our technician fixed our issue very quickly and took time to explain the problem before leaving.
Customer service response - Thank you for your 5-star review, Adonna! We're delighted to hear that our technician provided quick and informative service.
Sears Home Services on August 28, 2024
Marsha G
I was very impressed with George. He was very polite, knowledgeable and professional. He worked quickly to assess my problem and found my ice maker needed to be replaced. Thank you fir great service once again!
Customer service response - Thank you for sharing your positive experience with Richard, Marsha! We appreciate your feedback regarding the diagnostic fee and will ensure our communication is clear and consistent.
Sears Home Services on August 26, 2024
Loretta K
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 26, 2024
Michelle M
the technician diagnosed the problem and said that the refrigerator could not be fixed but still charged 150$ which Ithink was too much, this was not the technicians fault, so I GOT STUCK WITH ABILL AND NO WORKING refrigerator
Customer service response - We apologize for the inconvenience, Michelle. We appreciate your feedback and will review our service charges to ensure fairness. Thank you for sharing your experience.
Sears Home Services on August 22, 2024
Althea H
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 18, 2024
ruth W
Installed a new ice maker. Waiting to see if this fixes the issue.
Customer service response - Thank you for your review. We are hopeful the new ice maker will resolve the issue and appreciate your patience.
Sears Home Services on August 14, 2024
Latoshia H
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 14, 2024
Amanda E
He kept me informed of his arrival and was on time. He was very knowledgeable about washers and explained to me what was wrong . He was also respectfully friendly.
Customer service response - Thank you for sharing your positive experience; we're glad to hear you were satisfied with our punctual and informative service. We always strive to provide friendly and expert appliance repair.
Sears Home Services on August 11, 2024
