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2800 N Germantown Parkway Reviews
Read reviews from customers who used our services at 2800 N Germantown Parkway
Total reviews
846
Average Rating
4.6/5
Charlene W,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1748564323897
Wouldn’t recommend to anyone I called my home warranty on March 11, 2025. They came by every Monday for 6 weeks and kept ordering the wrong parts finally on April 21 they repaired the refrigerator but a part was still missing
Jacqueline C,
Customer service response - We apologize for the inconvenience, Jacqueline. Thank you for your patience, and please contact us directly so we can address the missing part.
Sears Home Services on 1745363351900
Because my problem was not solved, I couldn’t give five stars. However, the technician was very informative and helpful.
Randy T,
Customer service response - Thank you for the review, Randy! We're happy to hear our technician was informative and helpful, and we apologize for not resolving your issue. Please contact us directly so we can assist further.
Sears Home Services on 1743987859995
My problem was minor but he was very nice and fixed it quickly. My only complaint is that Sears no longer does preventative yearly maintenance on protected window units.
David A,
Customer service response - Thank you for the review, David! We're happy to hear your issue was resolved quickly, and we appreciate your feedback on the maintenance services.
Sears Home Services on 1741916319189
Liked his service. Explained what he was doing and why. Very professional and courteous.
Nelson F,
Customer service response - Thank you for the 4-star review, Nelson! We're happy to hear that you found our service professional and courteous.
Sears Home Services on 1735731970484
Very Poor Communication Otherwise The Repair Tech Was Very Professional
Sade P,
Customer service response - Thank you for your feedback, Sade. We apologize for the communication issues and are glad to hear the repair tech was professional.
Sears Home Services on 1731387187747
Victoria D,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1727581609598
William is great. The problem is you continue to send re built parts in lieu of new parts and they are no good once William installs them. What a shame about Sears. Been a week and I have heard nothing from you as to what you are going to do about my appliance which has a warranty. William is great!! I feel for the people you hire to fix your product when you give them no support. Shame on Sears and what you used to be!! This appears to be the second review for William. He is the nicest, professional repair person I have run across. Friendly and helpful. This is the person you welcome into your home to help you when needed. Great job William.
Sandy R,
Customer service response - We apologize for the inconvenience you've experienced, Sandy. We appreciate your feedback and will work to improve our parts supply process. Thank you for acknowledging William's efforts.
Sears Home Services on 1724033271310
Melvin N,
Customer service response - Thank you for awarding us a solid 4-star rating, Melvin! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1720498723576
Technician that came was great. Did a two man job alone. Only issue is that I did receive a text earlier in the day that a different Technician was on their way but did not see anyone until after 4pm. Made it difficult to plan the afternoon when you are already waiting from 8-5.
Marissa S,
Customer service response - Thank you for your feedback; we're glad to hear our technician did a great job, though we apologize for the inconvenience caused by the scheduling mishap. We appreciate your patience and will work to ensure clearer communication in the future.
Sears Home Services on 1719921416990
