2800 N Germantown Parkway Reviews

This is a scam company. They came out and charged $249 for a diagnostic visit, didn’t have the part, and when I called back to order they said they would charge the service charge of $249 again before they ordered it. Not able to get anyone (from answering service in India) to understand that we were never told that we had to approve the order of the part immediately. Do not use them. We had a similar issue in January and it took 5 visits to get a microwave repaired.

I had a technician too come out just too say he didn't cover the work that needs to be done.....he said he don't fix wat was written in the notes,so I asked why did he come out....He claims too call supervisor no answer so he called team leader an tell him too explain about the service fee... instead of wat he told me,so the team leader tells him if something needs fixing the contract Don't cover charge me up $400 to $500 to fix problem,so i say let me call my company because i thought I was covered..I was so disappointed because i thought he would at least check the AC before he say it's something he can't fix.then he called a head n had me too turn off ac at 9:30 am just to get hear n say he don't fix wat was wrote up 😭🤔🤦🏽‍♀️💯 I hope this never happens to someone else.

Technician never arrived and closed the service request and forged my signature. Im disappointed with this service.

There’s no way to talk to a HUMAN. They continue to cancel all work orders on the weekend. I’ve been dealing with the same problem since January

They charge to much money for repairs for simple things and 150 dollars just to come out really.

The Technician Could not complete service after being out 3 times to fix the issue with the washer and dryer. did not stay to make sure everything was working .called the same day to make the complaint with First American Home warranty 1-13-25 .I don't want to use the same technician again.He was polite but service was not acceptable. To be on notice the dryer has to be recheck it is not well heated. But all is good going a different Route. The 3 dates were December 30,2024 January 6 ,2025and January 13,2025 which is today of this report.January 13,2025.

r Richard's service was good. However, your communication system, especially the notifications you give for service are tedious, the "bot" communications (or whatever they are) are ridiculous, I had to put in the same information three times for the "bot" to accept it. You need to "service" your service. Is this AI? If it is I can do without it.

I have filed a complaint with the BBB because of my beyond horrible experience. The service person suggested I do so.

Double zero. No one showed for my appointment on Saturday Sept 28, 2024. Because of other business l had later in the day, I asked if it could be done by 12pm. The lady said she documented my request. When I reached out Saturday morning, the person on line said he sent out the reminder. Guy showed up Monday Sept 30th saying he doesn't work Saturdays. I was headed out when he showed up.