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2800 N Germantown Parkway Reviews
Read reviews from customers who used our services at 2800 N Germantown Parkway
Total reviews
842
Average Rating
4.6/5
RANDY H,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1752458452361
Efficient, professional, and knowledge
Cecily S,
Customer service response - Thank you for the 5-star review, Cecily! We're happy to hear you received efficient, professional, and knowledgeable service.
Sears Home Services on 1752456087200
Drew B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1752458452385
Donna B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1752458294333
Ronald did an outstanding job
Marion G,
Customer service response - Thank you for the 5-star review, Marion! We're happy to hear Ronald did an outstanding job.
Sears Home Services on 1752455029424
Our repairman was very thorough and was able to repair our dryer. He was also very courteous.
James A,
Customer service response - Thank you for the 5-star review, James! We're happy to hear your repairman was thorough and courteous while repairing your dryer.
Sears Home Services on 1752453857160
Tech was on time and very polite and professional
Samuel K,
Customer service response - Thank you for the 5-star review, Samuel! We're happy to hear the tech was on time, polite, and professional.
Sears Home Services on 1752456086694
Marguerite M,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1752458452447
Sears came back and repaired the AC. The system is cooling at this time. The Tech was very patient. It was a long journey, and I'm so glad to finally put this behind me. Prior: I had an appointment with Sears today to repair AC after the diagnostic tech stated that the covered part would have to be ordered. I was provided the labor cost. A new appointment, 3 weeks out, was set for today 7/9/25. Well, I waited all day and no Tech showed. Around 4:45pm, he called and told me Sears should have contacted me concerning trouble with the warranty on the part. No one said anything about this until now. Then he went on about I should have requested a 5 year extension. But the 10-year warranty has not expired, I explained. I asked him to provide his manager's number for clarification. He said this would cause him his job. I did not want this to happen. He seemed to be such a nice person. However, my AC is not repaired and the person the Tech said would call ( Mr. Williams) has not called. I haven't seen anybody from Sears today. But, I received a bill for our incomplete telephone conversation. I expected much more and am extremely dissatisfied.
Annie G,
Customer service response - We apologize for the trouble you've faced, Annie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752195183467
Excellent service!
Erfan S,
Customer service response - Thank you for the 5-star review, Erfan! We're happy to hear you received excellent service.
Sears Home Services on 1751866838633
