2800 N Germantown Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jackie C
Customer service response - A big thank you, Jackie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
David H
Good job and on time
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that we provided you with a good job and arrived on time.
Sears Home Services on February 06, 2024
Gwen
The technician was professional, prompt, & knowledgeable.
Customer service response - Thank you for your review. We appreciate your kind words about our professional and knowledgeable technician.
Sears Home Services on February 06, 2024
Bobbie B
Customer service response - Thank you for the 4-star rating, Bobbie! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on June 05, 2025
Charlene W
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on May 29, 2025
Jacqueline C
Wouldn’t recommend to anyone I called my home warranty on March 11, 2025. They came by every Monday for 6 weeks and kept ordering the wrong parts finally on April 21 they repaired the refrigerator but a part was still missing
Customer service response - We apologize for the inconvenience, Jacqueline. Thank you for your patience, and please contact us directly so we can address the missing part.
Sears Home Services on April 22, 2025
Randy T
Because my problem was not solved, I couldn’t give five stars. However, the technician was very informative and helpful.
Customer service response - Thank you for the review, Randy! We're happy to hear our technician was informative and helpful, and we apologize for not resolving your issue. Please contact us directly so we can assist further.
Sears Home Services on April 06, 2025
David A
My problem was minor but he was very nice and fixed it quickly. My only complaint is that Sears no longer does preventative yearly maintenance on protected window units.
Customer service response - Thank you for the review, David! We're happy to hear your issue was resolved quickly, and we appreciate your feedback on the maintenance services.
Sears Home Services on March 13, 2025
Nelson F
Liked his service. Explained what he was doing and why. Very professional and courteous.
Customer service response - Thank you for the 4-star review, Nelson! We're happy to hear that you found our service professional and courteous.
Sears Home Services on January 01, 2025
Sade P
Very Poor Communication Otherwise The Repair Tech Was Very Professional
Customer service response - Thank you for your feedback, Sade. We apologize for the communication issues and are glad to hear the repair tech was professional.
Sears Home Services on November 11, 2024
