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2800 N Germantown Parkway Reviews
Read reviews from customers who used our services at 2800 N Germantown Parkway
Total reviews
846
Average Rating
4.6/5
Got a text saying tech was on the way at 9:00 a.m. never showed up. Then received a text stating we had signed an invoice for service that was never rendered. I sent text asking if tech was still enroute and got a survey asking me to rate him. This is very unsatisfactory and my appliance is still repaired.
Alberta A,
Customer service response - We apologize for the trouble you've faced, Alberta. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725765898205
I am still waiting on tech to arrive- your site shows I’ve declined service_that is false.
Sondra M,
Customer service response - We apologize for the trouble you've faced, Sondra. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724371769680
Like many others, the communication with Sears is horrible. We were told someone would come between 8-5. Finally got a call at 12:30 saying they need to reschedule because the tech called in sick. It took 4.5 hours to call me. I asked them what time they would be coming on the rescheduled day and was told between 9:30-10a. The tech called at 2:45 saying he was on his way. It’s not his fault. He even said we were never estimated for 9:30-10, so he wasn’t sure why they told me that! 2 days wasted.
Michael F,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724207759309
I received email confirming appointment between 8a and 5p but no on ever showed up and I got no call or email update about changed schedule. This is not acceptable. I should be refunded for service call and they should vomp service call time dance I couldn't leave my home for 8 hours do as to not miss them.
Laurie F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723357871359
Tech never showed up for the 2nd time! Four times and still not fixed. This place is a SCAM! I want my money back & then some! Already filled a formal complaint with the BBB.
Matt Z,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723083024938
He has not Come Yet
Laura V,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721961463539
Very dissatisfied. Said he could not repair my washing machine. But got paid to come out just to say he can't fix it.
Kinia C,
Would NEVER recommend Sears. This was the 2nd time the technician never showed. I cannot speak with a person, only automated responses. Unfortunately my warranty evidently requires I use Sears. I’m only giving 1 star bc it’s required to post a review.
Christy F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770078363
This guy Randall agreed with me on performing a leak check, then he only looked at my coil , and told the Choice home warranty company something that made them say that it was covered under a manufacturer warranty. And it was not covered by warranty and Nonetheless, he did not do what he said he would do. Sears is not trustworthy. Choice home warranty denied my claim as a result of his actions, and now I have to appeal the decision, thanks to Sears.
JOHN S,
Customer service response - JOHN, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1720769970306
The technical lied about coming and falsfied my signature
Constance W,
Customer service response - Thank you for taking the time to bring this to our attention, Constance. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1719918821043
