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2800 N Germantown Parkway Reviews
Read reviews from customers who used our services at 2800 N Germantown Parkway
Total reviews
849
Average Rating
4.6/5
I had an appointment yesterday and no one showed. There is no way to speak to anyone. You can't get a person on the phone and there are no options online, on the phone, or on your order page for a missed appointment. I have tried everything.
Jonathan C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717722674109
Chris is a is equally a threat to his customers and the Sears. This tech never came to our house for last 3 months to fix any appliances. But he emailed me bills 4 times, those are his missing appointments. This guy should be fired. Now, we do not have a working refrigerator and hot water heater. Amar K. Pani
Amar P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1708504241543
Had these guys scheduled to fix my washer, they called to reschedule service 3 times. They give a window of 7am - 6pm that you have to be home, then call at 3 in the afternoon to say they are not going to make it. The last time they called to reschedule they said the next available appointment was 5 days out.
Curtis E,
Customer service response - Thank you for taking the time to bring this to our attention, Curtis. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705913384564
They NEVER SHOWED UP FOR THE APPT
Patti B,
Customer service response - Hi Patti, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1707404728677
My fridge is under warranty but SEARS doesn’t know how to fix it. Technicians don’t show and when they do they leave the fridge more severely broken.
THEOSPHIST M,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707291736727
Bad charge me twice
Ernest H,
Technician broke down my machine and took my money on every social platform yall suck
Kenneth S,
The technician did not repair my range, at all. My glass shelf was not replaced in the refrigerator
Demetria R,
Dryer worked for a few loads. Now back to square 1 not working.
Tavya H,
My home warranty service sent out Sears to service my Refrigerator l gave them 1 Star not because of the technician put Sears home service decided to use outdated information they retrieved from their old data base I assume instead of the information the warranty company sent them. So I didn't receive the courtesy call, so I missed the schedule appointment. It already takes a minute to get scheduled through a warranty company, so If you got a water leak everything needs to be on point because of the damage leaking water can cause. Sears has really gone down from years gone by from the top notch company it was .if it were my choice I wouldn't use sears ever again. everything the do is contacted out and the service is lousy
Mozell P,
