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1200 Southland Mall Reviews
Read reviews from customers who used our services at 1200 Southland Mall
Total reviews
35
Average Rating
4.4/5
A Trial Fix?
Jarius looked and felt around the compressor and decided to try replacing the capacitor and told me to check in 24 hours if the unit was cooling. I asked if not how would I contact him to return. He said I had to go through my warranty service to schedule. Well that took a couple of phone calls and I had no ability to speak with anyone at A&E, just a robot and a new appointment they assigned without speaking to me as to my availability. I had to decline that suggested appointment and they offered a day earlier one which I was happy with. THEN I receive a text message that the appointment has been changed back to the day I was not available. I followed their text message link for instructions to get another appointment. The shocker here was that the first available appointment was SEVEN days later so I'm still waiting on their return visit to attempt to repair my refrigerator/freezer. I had a call from one of their offices in TEXAS, I live in Mississippi, and the gentleman I spoke with wanted to know model and serial number and the issue. Duh, I would have thought Jarius would have put that information in my file. I provided that and suggested that they have a compressor with them on their return visit. He said he would send my request in writing as he couldn't talk to the technician (why not? don't they work for the same company?). If they didn't have a compressor for my refrigerator, then it would surely have to be ordered so why not give them a heads up for preparation? The Texas gentleman said he did not know what the technicians carried in their repair vans. I still have 5 more days before the next appointment and my refrigerator/freezer would have been non-functioning for 3 weeks by then. I understand this company is very good but my experience so far has not been the best. At this point in time I still don't know if my refrigerator/freezer will be repairable or if I will be forced into shopping for a new one.
Joyce L,
Horn Lake, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664058705
Technician not knowledgeable
Scheduled review of existing LG Linear Compressor failure problem. Same repair done previously twice with the assurance of lifetime warranty on compressor repair with payment of labor cost only due to this compressor failure being a recall and part of a class action lawsuit. This tech could not verify previous repairs with Sears Home Services and would not reach out to supervisor to document the labor only policy I was given on the last two replacements of the compressor. His quote for repair was excessive and the same cost as a new refrigerator with the same features so I had to deny the repair and buy a new refrigerator.
Sprintmom,
Marion, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693262150841
Service not complete!!!!
AC temp inside is showing 76 degrees at 9:45pm and now th upstairs AC is not working. Tech replaced 2 capacitors on downstairs unit but it's still not cooling and the upstairs AC is blowing only hot air when it was working fine before the tech worked on the downstairs unit. Need to come back to fix immediately. Left a voicemail for the tech to address problems but have not heard back.
Shareese G,
Nesbit, MSCustomer service response - Shareese, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135139216
Not professional
Do not have good customer service. Scales did not call before he came.
Rubin Campbell sr,
Memphis, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690985041458
Honestly
I'm rating him low because I didn't feel comfortable about him wanting to return a part that I didn't need, which he ordered. Then, instead of allowing me to return my own parts, he took it and stated that he would return it. . He was holding it in his hand as if it had no rights to it. I have not received any messages saying that it was returned or not. I have no check and balances to review if he returned it or not. I know service people take parts and materials you buy and use them to do side jobs and make money off the materials a client paid for. I didn't feel comfortable about it and has been calling the company but only get an automated response, no person to take my call. I even went to a store location to report this but it didn't exist. I'm disappointed 😢
Sharon W,
Southaven, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690491642565