198 Foothills Mall Reviews

You accepted the repair on nov 23 and finally corrected the issue on Dec 14. The first attempt you all said we weren't home. Wrong we were home all day and never received a call. If you were here you went to wrong address. After you scheduled four different repair dates and cancelled them all mid day of all four. When you finally got a tech here he replaced the heating element. He tested it for 2 minutes and it did heat up. Problem the dryer trips the breaker after 5 minutes. Defective part. Not happy.

Sears Home Services may have once been a trusted name in appliance repair. My elderly mother called what she thought was that trusted name in repair. They came out to diagnose a faulty drain pump on her washing machine. On November 21 2025, without the part or service they charged $515.86. Over the course of the next two weeks, they cancelled on her three times. One of those times, I can almost understand because the part had not arrived. But the other two times are inexcusable. At one point, a technician did come out, but he quickly left because (as he said) he didn't have the right tools and he didn't know it was a front load washer. I find that hard to believe since it's on the original work request. He left and never came back, nor did he call my mother to let her know what was going on. My mother needed her washing machine. She cannot use other washing machines because the residue from soaps in them causes severe skin allergies. After the third cancellation, I changed the part out myself. I did in two and half hours what Sears Home Services couldn't do in two weeks. We want, minimum, for the labor costs of $378.58 to be refunded. We are more than willing to pay for the part, even though we know they put a 150% mark up on the part (we checked with their part distributer). Their website says they offer expert and professional services. Cancelling on people repeatedly is not professional service. Sending out a technician without the proper tools and knowhow is not expert. Their appointment texting bot says they value the time of their customers. It doesn't seem like they do. Taking money from elderly people without providing service is not professional... It is criminal. We expect the labor costs of $378.58 to be refunded immediately. The problem with that is that there seems to be no e-mails that go to a human being. Their phone numbers go nowhere. It's impossible to talk to a human being. It seems like a scam to me. Update: Notice the cookie cutter response from Sears Home Services. I called the very number given. There is no option to speak to a customer service representative. They have my mother's last name and the service request date. They can easily figure out who she is from this review, call her and offer her a refund of the labor charges. However, I suspect they won't, but will keep the money instead. Update: It is now Jan 13 2026, a new year. Sear Home Services has made no attemp to contact my mother by phone, by voice to arrange completion of service or to offer her money back. They are using automated messages to avoid talking to her and returning her money. They are stealing from my elderly mother! The owners of this company should be in jail!

Technician never showed up to install parts that were delivered. Recieved false documentation that she showed up and the job was finished

My washer does not unlock even when I turn it off. Service repair man said it would unlock if I turned it off and wait 2 minutes. This did not happen. Now I cannot stop it at all, it locks up I’m not satisfied with this service at all

Never showed up or called not very happy

After waiting for an appointment, i have to wait for the parts to come to my home. Then I have to contact my home insurance company to contact them to come back out and fix it.

I would rate sears a 0 if possible. I was sent to sears through my home warranty as unfortunately they were the only ones available in my area offered. They made an appointment and cancelled on me- THREE different days! Unacceptable and unprofessional. After the second cancellation, i attempted to reach out and ensure that a technician would show up at my house the third day and was told multiple times “yes Mamm, a technician is scheduled to come out.” Only to be canceled on again at the end of the day. I was never able to speak to anyone at sears, only customer service reps who were less than helpful. Sears will ask for a 24 hour advance notice if we need to cancel or reschedule, but we are asked to wait from 8am-5pm only to be cancelled at 3 pm- THREE times! I was finally given the option by my home warranty to get another contractor to come out, which he did the next day with no issue. I DO NOT recommend Sears and will never waste my time waiting on them again! Horrible!

You didn’t do anything right!! Waited ALL day and no one showed up!!! Sears made this such a cluster!! No excuse about how inept things were done by Sears. I gave you rating of one because that’s the only way I could get this to post, negative 5 would be more accurate.

After clearing 2 complete work days on my calendar due to the 8 AM - 5 PM appointment window, Sears cancelled my appointment twice. The last cancellation was delivered via text at 9:13 AM.