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198 Foothills Mall Reviews
Read reviews from customers who used our services at 198 Foothills Mall
Total reviews
95
Average Rating
4.3/5
I would rate sears a 0 if possible. I was sent to sears through my home warranty as unfortunately they were the only ones available in my area offered. They made an appointment and cancelled on me- THREE different days! Unacceptable and unprofessional. After the second cancellation, i attempted to reach out and ensure that a technician would show up at my house the third day and was told multiple times “yes Mamm, a technician is scheduled to come out.” Only to be canceled on again at the end of the day. I was never able to speak to anyone at sears, only customer service reps who were less than helpful. Sears will ask for a 24 hour advance notice if we need to cancel or reschedule, but we are asked to wait from 8am-5pm only to be cancelled at 3 pm- THREE times! I was finally given the option by my home warranty to get another contractor to come out, which he did the next day with no issue. I DO NOT recommend Sears and will never waste my time waiting on them again! Horrible!
Meleah C,
Customer service response - We apologize for the trouble you've faced, Meleah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745455042763
You didn’t do anything right!! Waited ALL day and no one showed up!!! Sears made this such a cluster!! No excuse about how inept things were done by Sears. I gave you rating of one because that’s the only way I could get this to post, negative 5 would be more accurate.
Robbie F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734664108899
After clearing 2 complete work days on my calendar due to the 8 AM - 5 PM appointment window, Sears cancelled my appointment twice. The last cancellation was delivered via text at 9:13 AM.
Mark B,
Customer service response - We apologize for the trouble you've faced, Herman. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727752085428
Bernadette L,
Customer service response - Hi Bernadette, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1719791608006
Waited the entire day for the service tech to show up only to have it canx at 7:15 PM. Service visit was rescheduled approx. 10 days later only to have the tech call at approx. 10 AM and advise the work order was mislabeled, wrong appliance, and visit was canx again! Terrible experience, would not recommend to anyone!
Kathlene M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707379039298
