1406 Huntsville Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joan Z
Sears technician did a great job.
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that the Sears technician provided excellent service.
Sears Home Services on February 08, 2024
Steve G
Neil L
Customer service response - Thanks for the great rating, Neil! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on January 23, 2025
Hoss B
The tech, John, was great... the rest of the experience was a huge hassle and I don't recommend using this company. They confirm appointments then cancel them at the last minute. It can take hours to get a response from dispatch for date and time confirmation. It's almost impossible to actually speak to a live person.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 02, 2024
Jackie G
Our technician was terrible. He was not helpful at all.
Customer service response - Thank you for taking the time to bring this to our attention, Jackie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 16, 2024
