190 Cumberland Sq Reviews
Showing most recent reviews from verified customers of Sears Home Services
Suzanne A
Informative, caring, cleaned up after the work was done. Thank you
Customer service response - Thank you for your kind words! We always strive to provide informative and caring service while leaving your space clean after the repair is completed.
Sears Home Services on March 10, 2024
Don E
Did the job efficiently and checked to make sure everything was in perfect working order before leaving. Really didn't expect him to be here today because of the terrible road conditions and the ice. Hope he makes it back home with no problems and before the roads freeze up again.
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the icy road conditions, and we appreciate your understanding. We're glad we could efficiently complete the job and ensure everything was in perfect working order before leaving.
Sears Home Services on February 09, 2024
Dottie
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 19, 2024
Ronda B
Raymond B. was great. Very professional and courteous.
Customer service response - Thank you for your positive review of our technician, Raymond B. We appreciate your feedback and are glad to hear that he provided professional and courteous service.
Sears Home Services on January 19, 2024
Cindy M
Professional, courteous and friendly.
Customer service response - Thank you for taking the time to leave a review. We are thrilled to hear that you found our service professional, courteous, and friendly. We appreciate your feedback and hope to assist you again in the future.
Sears Home Services on February 07, 2024
Dusty
Retha C
Kerry N
The technician Paul arrived at the indicated designated time. He made contact with me prior to arrival. Once onsite, he quickly determined the issue and made the repair promptly. He had all the necessary parts on his truck. He was very knowledgeable and professional. The onsite service 5*. The process of initiating the warranty claim and arranging for the service visit was not a good experience. It took multiple calls on multiple days and speaking with multiple people to finally have a technician committed to scheduling the service. 18 days from my first call to the technician visit. This experience NOT Favorable.
Kelly H
ABitsBreeding
Shown on Google as near me but claims they do not service this area??????? The 931 number sends you to Pakistan and then tell you there is no coverage for your area.... No wonder sears is going out of business
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 13, 2025
