190 Cumberland Sq Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dottie
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 19, 2024
Ronda B
Raymond B. was great. Very professional and courteous.
Customer service response - Thank you for your positive review of our technician, Raymond B. We appreciate your feedback and are glad to hear that he provided professional and courteous service.
Sears Home Services on January 19, 2024
Cindy M
Professional, courteous and friendly.
Customer service response - Thank you for taking the time to leave a review. We are thrilled to hear that you found our service professional, courteous, and friendly. We appreciate your feedback and hope to assist you again in the future.
Sears Home Services on February 07, 2024
Dusty
Retha C
Kerry N
The technician Paul arrived at the indicated designated time. He made contact with me prior to arrival. Once onsite, he quickly determined the issue and made the repair promptly. He had all the necessary parts on his truck. He was very knowledgeable and professional. The onsite service 5*. The process of initiating the warranty claim and arranging for the service visit was not a good experience. It took multiple calls on multiple days and speaking with multiple people to finally have a technician committed to scheduling the service. 18 days from my first call to the technician visit. This experience NOT Favorable.
Kelly H
Bruce M
Very sharp guy, would given a 5 star had he not been half hour late.
Customer service response - Thank you for your feedback, Bruce. We apologize for the delay, and we're glad to hear you found our technician sharp.
Sears Home Services on July 07, 2025
Mike C
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on June 19, 2025
Patti E
Customer service response - Hi Patti, thanks for your rating. If you have any feedback on how we can improve, we'd love to hear it. Your input helps us get better!
Sears Home Services on June 12, 2025