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190 Cumberland Sq Reviews
Read reviews from customers who used our services at 190 Cumberland Sq
Total reviews
87
Average Rating
4.6/5
stuart trubey 6:19 AM (0 minutes ago) to Sears I have reviewed the documents and I have no idea whose initials those are, they certainly don't belong to me or my wife and we are they only people who live here.
stuart T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781483490498
Professional and explained things he did. Great attitude. Courteous! But my problem was not fixed first cycle after the repairman left, and you could only deal with AI generated specific questions and limited allowed responses to try to reschedule. Terrible!!!! I waited all day for no one to show up on my second appointment . At 4:40pm The AI bot text and said no one available today how about a week out! I had already paid and wasted two days and dishwasher still not working. I opened a dispute with my cc and got my money back. Never will I use them again. Thank you!!!
Martha M,
Customer service response - Thank you for your feedback, Martha! We're glad to hear our technician was professional, knowledgeable, and courteous in fixing your problem.
Sears Home Services on 1775149631679
Todays tech was great. Previous tech misdiagnosed the problem. Took a week without heat to make repairs. Had it been timely it would have been nice. Impossible to communicate with the Sear Office in Crossville. That part is s joke
Randy T,
Customer service response - Thank you for your feedback, Randy. We apologize for the inconvenience you experienced and appreciate your patience; we're glad today's tech was able to resolve the issue.
Sears Home Services on 1775072894885
Don't bother calling. You'll just get the AI runaround.
D W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769047128950
The service was horrible appointment was between 8 to 3 showed up after 5 had my son sign for repairs and left with the dryer still not working didn’t allow me to verify the dryer works before leaving.
Ray,
Customer service response - We apologize for the trouble you've faced, Ray. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762738747886
Was told 8 am to 10, then 11:14 to 12:45. It's 1:40 today, all of a sudden its for tomorrow when I am not e en home. noone has called or shown up on a Friday. You CANNOT reach anyone. When you cancel you aren't given a confirmation on cancelation. Terrible way to run a business.the customer service is A.I. only. There are no people to talk to.
DIANA N,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758503951947
Sears technicians are wonderful BUT the Sears Warranty offering is the WORST! I pay $59.00 per month for insurance on all my appliances and they still charge an outrageous sum to service any of my appliances. AVIOD buying the warranty insurance at all costs. Plus, they make it very difficult to cancel. A HUGE rip-off through and through.
Susan M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755044186007
Shown on Google as near me but claims they do not service this area??????? The 931 number sends you to Pakistan and then tell you there is no coverage for your area.... No wonder sears is going out of business
ABitsBreeding,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1744592817251
