715 N Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Patricia P
Very polite and professional. Knew the product he was working on.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 20, 2024
Marilyn M
Customer service response - Thank you so much for the 5-star rating, Marilyn! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 01, 2024
Glenn S
Your guy was quick to diagnose the problem. He immediately let me know what was wrong and how much to fix it. Excellent work. Five stars.
Customer service response - Thank you for highlighting our quick diagnosis and transparency. We're thrilled to receive your five-star review and look forward to serving you again!
Sears Home Services on July 28, 2024
Daphne B
He was very informative and had patience explaining situation clearly to me.
Customer service response - Thank you for appreciating the clear and patient explanation of your appliance situation; we aim to keep our customers well-informed. We're glad to have been of service!
Sears Home Services on June 20, 2024
Linda Y
Ron, the service repairman, was professional, prompt, courteous, and efficient. He repaired the dryer in a timely and highly qualified manner..
Customer service response - We're thrilled to hear about your positive experience with Ron and appreciate your feedback on the timely and efficient repair of your dryer. Thank you for choosing our service.
Sears Home Services on June 05, 2024
Kim A
Chris was knowledgeable and great to work with. Kudos to his knowledge and work ethic!
Customer service response - Thank you for your kind words and recognizing Chris's hard work and expertise. We're thrilled to hear about your positive experience!
Sears Home Services on June 05, 2024
G&C
Awesome job !!!
Customer service response - Thank you for your positive review! We're glad to hear that you had a great experience with Sears Appliance Repair.
Sears Home Services on January 25, 2024
Barbara W
He did a good job. He said I needed to call an electrician for the dishwasher because he has no power to it. We had checked the breaker and left it off. Once he left I remembered the breaker and the dishwasher was working.
Customer service response - Thank you for your feedback, Barbara. We're glad the issue was resolved, and appreciate your understanding.
Sears Home Services on March 20, 2025
Jason
I called this morning and they told me they could come and look at my refrigerator by 6 pm. Around 1 pm or so the link updated and said they would come between 3 and 4:17 pm. At 5:00 pm I called for an update, and I was told they put in a request to the service team for an update. It never updated. At 6:30 I called and was told to wait until 7, that he was still on his way. Then at 7 I called and was told that he was no longer on the road. I was then told the service team would contact me to reschedule and have heard nothing. The link still shows they're on their way and will be there by 4:17. I will never use SEARS again.
Customer service response - We apologize for the trouble you've faced, Jason. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 26, 2025
