715 N Main St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (24 reviews)

Jason

March 26, 2025

I called this morning and they told me they could come and look at my refrigerator by 6 pm. Around 1 pm or so the link updated and said they would come between 3 and 4:17 pm. At 5:00 pm I called for an update, and I was told they put in a request to the service team for an update. It never updated. At 6:30 I called and was told to wait until 7, that he was still on his way. Then at 7 I called and was told that he was no longer on the road. I was then told the service team would contact me to reschedule and have heard nothing. The link still shows they're on their way and will be there by 4:17. I will never use SEARS again.

Source: Google

Customer service response - We apologize for the trouble you've faced, Jason. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on March 26, 2025

Average Rating: 4.8/5 (24 reviews)

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