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4570 Ladson Rd Reviews
Read reviews from customers who used our services at 4570 Ladson Rd
Total reviews
215
Average Rating
4.5/5
My technician was very friendly, professional. He kept me informed on how things were going.
Melissa K,
Everything was great! He was quick and polite, also same day service!
Diane K,
Jessica B,
Cliff is a great and knowledgeable tech, but he has kept us waiting all day in the past and then canceled the call after 5. More a Sears issue than Cliff's.
Bill B,
Customer service response - Thank you for your feedback, Bill! We're happy to hear that Cliff is knowledgeable, and we appreciate your patience regarding the scheduling issues.
Sears Home Services on 1753660525991
The technician was incredibly knowledgeable and identified the issue in minutes.
Jonathan S,
Customer service response - Thank you for your feedback, Jonathan! We're happy to hear that our technician was knowledgeable and quickly identified the issue.
Sears Home Services on 1753057412714
The repair guy knew exactly what was going on with our dishwasher when we described what was happening. Now waiting on parts to fix the problem.
Brenda B,
Customer service response - Thank you for your feedback, Brenda! We're happy to hear our technician identified the issue, and we appreciate your patience while waiting for the parts.
Sears Home Services on 1752628650235
Your company (sears) did not notify AHS about my washing machine to be fixed or replaced somebody drop the ball, I’ve been waiting 35 days to have it fixed or replaced, some one needs to do a better job!
Jerry R,
Customer service response - We're sorry to hear about the delay, Jerry. Thank you for your feedback, and we'll work on improving our communication with AHS.
Sears Home Services on 1750982244443
brett C,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1743384833526
For three days prior to his arrival I received text messages asking me to confirm the appointment by “Reply(ing) 1”, which I did, but each subsequent text said I still needed to confirm the appointment or loose it. I wasn’t sure anyone would come until after noon the day of the appointment when I received a text that he was on the way. Even then, though, I was told I needed to confirm the appointment within 30 minutes or the appointment would be canceled, which I was able to do. These communication problems could have ruined the service if I hadn’t been extra vigilant in watching my phone. However, the technician did arrive and do the work in a professional manner.
Neil U,
Customer service response - Thank you for your feedback, Neil. We're glad the technician provided professional service, and we apologize for the communication issues you experienced.
Sears Home Services on 1734663751495
The technicians also provide you with an update for services they are performing and might need to submit to a warranty company. My Techs Brandon H and Corey M did their jobs!
A J,
Customer service response - We are pleased to hear that Brandon H and Corey M kept you well-informed and met your expectations. Thank you for taking the time to share your positive experience!
Sears Home Services on 1720749842675
