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4570 Ladson Rd Reviews
Read reviews from customers who used our services at 4570 Ladson Rd
Total reviews
215
Average Rating
4.5/5
David P,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1710811228632
The individual tech that came was excellent -- however, the part we needed was not on his approved supplies list. We went on line and found the part for $18 and not the $900! Job he offered if the part he was referring to was available. Thank goodness it was not available.
Charles A,
Customer service response - We're glad to hear the technician provided excellent service, Charles. We apologize for the part pricing issue and appreciate your feedback to help us improve.
Sears Home Services on 1750207816726
My dealings with Sears repair began on Aug.26, 2025 and ended today on Oct.3,2025. I understand that other problems and repairs were needed before my dishwasher would again become functional. However, in the weeks of waiting, the clip used to hold the soap pod in the dishwasher has become lost. So I ask, was it really repaired after all? I'm also going to let American Home Shield, who was responsible for the repair know my feelings as well. Mary Ann Beaudrot
Mary B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1759716741766
I guess the third appointment was the charm. The first time I called you I was told the appointment was rescheduled to 7:50 pm. What happened was you didn't show up and no call. I call you and you gave me another appointment Then no show. i called you. She told me his truck broke down. I said like my dog ate my homework. I was also given a third appointment so far I have never gotten a phone call from sears. The third appointment was a charm. The technician came on time. He worked on the washer he told my friend that he fixed the machine. Then left. We are now putting the dryer on top of the washer to test the washer. He didn't tell me what was wrong. One thing you need to ask a when someone calls for service on washer is the dryer on top. Because when the tech comes surprise he says you have to take the dryer off the machine. I remembered from a previous time and had the dryer down and ready.
charles R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747185078358
There were two missed appointments. That means two days off from work and going to the laundry mats which was expensive. No calls to say that they were not coming just a text saying that they were coming the next day. Not Good
Jacquelyn B,
Customer service response - We're really sorry to hear about your experience, Jacquelyn. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722418147871
This has been the worst experience I’ve ever had in my life. I was rescheduled 4x and a no show. I had to take of from my job on all of these occasions and still didn’t get my dryer fixed by Sears. I had to hire someone to come fix it because it had been broken over 2 months. You all don’t value my time or my business. I am very disappointed and unsatisfied!!
K G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760928277851
My refund has not been refunded and it been almost 30 days
Sonny G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760404077277
This guy came to here and he just diagnosing to the WhatsApp problem and he say I want to order the part so you get paid money, then I can place the order and fix, so I said no. I like this when you fix the cooler, then I can pay you.
swapnil U,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755132077137
Tried to call to speak with a cs rep... all I could get was an AI rep that wouldn't send me to a real person because "they" couldn't answer the question I had... guess they won't get my business if they can't take the time to answer a phone.
Russ B,
Customer service response - We apologize for the trouble you've faced, Russ. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754955570203
Liberty G,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1751332269794
