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4570 Ladson Rd Reviews
Read reviews from customers who used our services at 4570 Ladson Rd
Total reviews
215
Average Rating
4.5/5
Nothing was done, but he made me pay the $65 service fee before he said he can't fill the system and never works on ducting.
Naomi P,
Customer service response - We apologize for the trouble you've faced, Naomi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724207741653
No one show up bad experience
Karthick V,
Customer service response - Thank you for taking the time to bring this to our attention, Karthick. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720771778553
Very bad attitude by the tech that took just under a month to schedule an appointment after rescheduling the first appointment by Sears Home Services and not by my doing at all. The tech stated the filter was very dirty (took picture of slightly dirty filter) and is probably the issue for a bad AC unit which I said, don't tell me that a slightly dirty filter is causing the unit to fail and he immediately became angry. He said he can just leave if I am going to tell him how to do his job. I said its probably low on coolant and he got more angry and that's when I stated if he has that bad of an attitude then yes, he can go ahead and leave. He chose to check the coolant level and angrily stated as he was leaving that the unit is low and sped out of my driveway. Then I receive an invoice for $100 service fee which I obviously will not be paying since it states there is nothing wrong with the unit and I was combative. Obviously doesn't know the definition of combative as the above was all that was said. I was direct with my statements given the excessive amount of time it took to get a tech out to my house for a bad AC unit and 90 degree wheather only to have this kind of service. I wouldnt recommend Sears Home service to anyone unless something is done about my experience with them.
Brian C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718932434648
The service and experience with Sears was terrible. Incorrect parts were ordered twice had to reschedule three times. I could never find a person to talk to in person. My order process began on September 24 and was not resolved until November 6. Terrible customer service
Jane S,
They came to fix issue. But then 2 days later same issue happened. Now my breaker keeps going off everytime I flip it. So the problem wasn't fix it got WORST after the technician left and trying to call to get customer service to get this resolved is a joke.
Mary N,
