205 W Blackstock Rd Ste C Reviews

I know everything is going up… but the cost was too high.

Although the Technician from Sears was punctual worked hard and was pleasant, I am disappointed that after he finished performing maintenance on the dryer, I expected that he would have put back the dryer vent hose, onto the dryer and put two pieces that had come apart together again. I had to move the washer and dryer to get back at the pipe and piece it back together. I paid $50 for the dryer maintenance and thought that the dryer pipe would have been a part of the inspection. I paid over $400 for the washer repair and according to my bill, I wasn't charged for the dryer but for that price, I could've bought a new top load washer from a dealer around here! Anyway he did a good job on the washer and the dryer cleanup but I wish the technician would have put everything back together. I would use Sears again but they are quite expensive. Like Angi's list, you get what you pay for.

(Translated by Google) The work was 5 stars, but the person was 0 stars. He was very dirty, smelled awful of grime and armpits, and had his zipper down. I keep my house clean, and he comes in like he owns the place with his dirty boots and no protection. On one occasion, I asked him for and gave him shoe covers. I never want to do business with that person or business again. He left my house reeking of grime and oil. Very bad. (Original) Con el trabajo realizado 5* pero con la perzona 0* muy sucio, mal oliente a mugre y axilas y con el siper des pantalón abajo,uno tiene su casa limpia y el llega entra como pedro por su casa con sus botas sucias sin protección. En 1 ocasion le pedi y le di protetor de zapatos No quiero volver hacer negocios con esa perzona o negoció. Dejo mi casa apestosa a mugre y aceite. Muy mal.

The problem was never fixed same guy came out 3 times and never could fix it

The final repair person that came did a great job. No one called ahead of time to let anyone know the repair person was going to be there. Was told when the appointment was set the repairman would call at least 15 minutes to arrival. The day prior the appointment was between 8am and 12 noon but at 1220 pm no call and the appointment had to be rescheduled. However, no one called to say anything about the repairman going to be late or that he/she was running late. The appointment scheduler didn't know why the repair person had not arrived.. Also, is there a new way for the repairman to update his/her arrival time?

I've scheduled 3 repair visits. Each time, ice received multiple voice mails or text reminders days before and the day of, telling me the repairman will be there "between 8AM and 5 PM". The first gentleman did have the courtesy to call me when he was 30 minutes away. I explained that the icemaker makes ice but doesn't drop the ice in the bin. He came and checked everything but that. Charged $134 for the visit and I still had no ice!. Fortunately I had his cell phone, called him and he suggested I buy a new icemaker. I did and installed it, no ice. Paid $123 for the new icemaker. 2nd repairman came, no alert when he would arrive other than "between 8AM and 5PM", numerous reminders. Said the icemaker was defective, put in another new one, also defective. After further tests and calls, determined the issue was the motherboard. Ordered the part and charged me $409 which covered the 3rd repairman's visit to install it. He came, installed the motherboard and left, no ice. I reinstalled the new icemaker again, and now have ice $666 later. Do not understand why the repairman couldnt call when they are within an hour of arrival (one did). Do not understand why they could not check the machine out more thoroughly to ascertain that it was not working. Definitely believe I waa overcharged and inconvenienced by the lack of a phone call or text prior to arrival. Customer service is very lacking. Voice mail instructed me to go online to receive an estimate, which I did. But it only told me, "arrival will be between 8AM and 5pm ". All 3 repairmen were extremely courteous and professional.

Did not use them because they were 2+ weeks before they could give me an appointment.

No one show up that technican lied he did not co.e to our home

Sears Warranty is terrible. Nico Groves is a horrible technician and I’ve been going through this with them for months. I have yet to get my washer repaired or replaced. He has put in claims and falsified forms. Zero stars is what is deserved.

Terrible. Waited ALL DAY for technician. They called at 4:15 said they would be here in 35 minutes. We are outside in our front yard waiting. Get a text that they are at the front door…..we try to call because we are here and no they are not. No answer then we get a sorry we missed you notification. We call customer service and they say they can only reschedule. The technician said we weren’t there and it’s our fault. It’s a waste of time dealing with them. Go with someone else.